I bought a new MacBook Pro 13 2020.
I updated the OS.
After that I got a notification in the mac app store that i have 3 updates: keynote, pages, numbers.
When I try to update them i get the following error message:
“Numbers cannot be updated because it was refunded or purchased with a different Apple ID”
I only have one apple id, and I only put one in the computer.
Those apps don’t appear in my purchased apps in the mac app store.
iMovie and GarageBand are also not there, but they don’t need an update.They all work as if they were never opened before.
Those apps are not connected to my apple id at all. They cannot be accepted also.
The only way to solve the problem is to delete the apps and reinstall them.
Now I am afraid I got a used MBP.
I bought it from a trustworthy company in my country. They ordered it from apple. It came in a sealed package. I checked the cycle charge, and it was one after I charged it.
Apple told me that they sold it as new. Not used, refurbished or a demo unit.
But still,I am afraid that the computer was used before.
What do you think? Is this a known problem? Do you think it is just a bug?
Thanks in advance.
Edit:
1. This is my first mac. I didn’t restore it from anything.
2.I spoked with a few Apple advisors. Some of them told me straight away that it is probably a bug, but they can’t say that for sure, because I didn’t bought it directly from Apple.
One advisor told me it means that there was another Apple ID before.
So I don’t know what to think.
I updated the OS.
After that I got a notification in the mac app store that i have 3 updates: keynote, pages, numbers.
When I try to update them i get the following error message:
“Numbers cannot be updated because it was refunded or purchased with a different Apple ID”
I only have one apple id, and I only put one in the computer.
Those apps don’t appear in my purchased apps in the mac app store.
iMovie and GarageBand are also not there, but they don’t need an update.They all work as if they were never opened before.
Those apps are not connected to my apple id at all. They cannot be accepted also.
The only way to solve the problem is to delete the apps and reinstall them.
Now I am afraid I got a used MBP.
I bought it from a trustworthy company in my country. They ordered it from apple. It came in a sealed package. I checked the cycle charge, and it was one after I charged it.
Apple told me that they sold it as new. Not used, refurbished or a demo unit.
But still,I am afraid that the computer was used before.
What do you think? Is this a known problem? Do you think it is just a bug?
Thanks in advance.
Edit:
1. This is my first mac. I didn’t restore it from anything.
2.I spoked with a few Apple advisors. Some of them told me straight away that it is probably a bug, but they can’t say that for sure, because I didn’t bought it directly from Apple.
One advisor told me it means that there was another Apple ID before.
So I don’t know what to think.
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