is my time machine bugged

Discussion in 'OS X Mavericks (10.9)' started by abcdefg12345, Jan 24, 2014.

  1. abcdefg12345 macrumors regular

    abcdefg12345

    Joined:
    Jul 10, 2013
    #1
    I was looking at istat pro on dashboard and found a new disc called MobileBackups
    999.3gb used
    0mb free

    and when i click it it takes me to a window with one folder called Backups.backupdb i click it and get a new window with lots of folders like

    2014-01-21-004509
    2014-01-22-011151
    2014-01-23-012319
    2014-01-24-145810
    2014-01-24-160536
    2014-01-24-170536
    2014-01-24-180536
    2014-01-24-194301
    2014-01-24-205955
    2014-01-24-215953
    2014-01-24-230926
    2014-01-25-000926
    2014-01-25-010925
    2014-01-25-021854
    2014-01-25-142205
    Latest

    i never even set time machine up and can't delete the folders which keep increasing every day and they're getting backed up onto my main hdd which is not supposed to happen is there a way i can stop this.
     

    Attached Files:

  2. Bruno09, Jan 25, 2014
    Last edited: Jan 25, 2014

    Bruno09 macrumors 68020

    Joined:
    Aug 24, 2013
    Location:
    Far from here
    #2
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
    Mobilenbackups are the local snapshots that TM takes on laptops.

    Did you try to turn on/off Time Machine to see if this removes the local snapshots?

    You can also run this terminal command to stop the local snapshots
    sudo tmutil disablelocal
     
  4. abcdefg12345 thread starter macrumors regular

    abcdefg12345

    Joined:
    Jul 10, 2013
    #4
    time machine is off

    my time machine is turned off but it just keeps making local backups i even connected external hdd and used it as back up then when i removed from time machine options and turned time machine back off it started making files again
     

    Attached Files:

  5. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #5
    Did you try running the terminal command I mentioned in my post to see if that helps?
     
  6. Bruno09 macrumors 68020

    Joined:
    Aug 24, 2013
    Location:
    Far from here
    #6
    Your Time Machine preferences file might be corrupt.

    Keep Time Machine OFF, in Finder go to : Macintosh HD/Library/Preferences

    Move to the trash : com.apple.TimeMachine.plist

    Restart the Mac, a new file will be created.

    Your Mac should NOT create local backups if Time Machine is OFF.
     
  7. abcdefg12345 thread starter macrumors regular

    abcdefg12345

    Joined:
    Jul 10, 2013
    #7
    i tried the terminal command and i can't find the backup disc anymore but if i wanted to use time machine in the future do i have to reverse it
    sudo tmutil enablelocal
     
  8. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #8
    Personally I never use local snapshots. I have TM enabled but I have the local snapshots disabled, so all the backups go to the external disk not my SSD
     
  9. jamets515 macrumors regular

    Joined:
    Mar 23, 2011
    Location:
    Gloucester, UK
    #9
    I also have TM turned off, thought I'd have a look for this .plist file but I don't have one.

    Backups started quite recently. I've never turned time machine on so a little worried why it started all by itself :-/
     
  10. jamets515 macrumors regular

    Joined:
    Mar 23, 2011
    Location:
    Gloucester, UK
    #10
    Okay so there doesn't seem to be much on the cause of this and I don't think it's something Apple has seen much of from the session I had earlier through chat/screen share.

    W - Thanks for contacting CPU. My name is Will. Please give me a moment to look over your information.

    W - Hey James, it looks like you’re running into an issue where Time Machine is turned off, but your machine is still creating local snapshots. Is that correct?

    Me - Yes that's correct. I've never had Time Machine enabled on this Mac, but noticed all my storage was being used up by the local snapshot feature.

    W - Oh no! I completely apologize about these issues happening at all! It is never our intention for any issues to arise at all while using your MacBook Pro with Retina Display, that is for sure! How much space does it show that Backups are taking up on your computer?

    Me - At the moment it says 117.25GB

    W - Well, we definitely want to see about getting this issue all taken care of, as it is certainly not normal behavior! Are you currently chatting with me on the MacBook Pro with Retina Display having the issues?

    Me - Yes I am :)

    W - The reason I am asking is with some of the troubleshooting that we will end up doing, we may end up getting disconnected, which is never our intention. Now, I know that with local snapshots, the snapshots will automatically delete themselves when your disk starts getting full, but the fact that it is happening at all is very peculiar, so I am going to do some quick research to see what I can find out. Does that sound okay?

    Me - Yes that sounds fine.

    W - Fantastic! Thank you very much for your patience James. It shouldn’t be too long.

    Me - No problem.

    W - Are you still there James?

    Me - Yes.

    W - Thank you very much for waiting patiently. Now, when you’re looking at About This Mac, and seeing your Storage breakdown, it is showing that 117 GB as backups? Or is it categorized in another manner?

    Me - It is categorized as backups. There is also a mobilebackups drive with data and I can enter TM and see all the snapshots that are being taken. Although TM is turned off in the preferences.

    W - That is incredibly peculiar. I am going to get you with Brian, one of my Senior Advisors, as he is going to dive a little deeper into this issue, and see what we can figure out! Does that sound okay?

    Me - Yes that sounds fine :)

    W - Fantastic! Have a great rest of your day! :)


    You are now being connected to another Advisor. Please standby.

    B - Thanks for contacting AppleCare chat support. My name is Brian. Please give me a moment to look over your information.

    Now Chatting with Brian

    B - Hello there, James. How’re you todau?

    B - today*

    Me - I'm okay. A little confused over this issue though :)

    B - Yeah, from the description, I definitely want to get a closer look before we decide on a path to resolution.

    B - Would you mind if you screenshare with me so I can see what’d going on?

    Me - Yes that's fine if you'd like to go ahead.

    B - Okay, I’ll paste the information on how to start that up here.

    B - At this point, I could help you better if I could see what's on your display. We could use screen sharing for this. Screen sharing is completely secure and you can end the session at any time. Interested? This page explains how to set it up: Start Screen Sharing Session After you download the application, I'll be able to see your screen, but I can't access your files or control your computer. If there's anything that you don't want me to see on your screen, remove it from view before your session begins. Your session will be recorded for quality purposes.

    B - Once you download the application from the link, open it up to start the session. I’ll be able to guide you with a red cursor, but you’ll have to click on things for me since I cannot take control.

    B - we’re going to wait for these to populate.

    Me - Okay

    B - When did you notice this start happening?

    Me - Only this afternoon when I was having a look around. I'm not sure how long it's been going on for though

    B - Okay, well, we’ll figure out where it is, and take care of it.

    B - Let me do some math here.

    Me - Okay.

    B - Your applications folder is unusually large, but things are adding up within a 20GB margin - which is usually ‘other’ like temp virtual memory files that the system creates as being used.

    B - Let’s take a look at some of the larger folders.

    Me - I may be able to answer that one...

    B - Oh yeah, that’s rather large. Which, doesn’t translate properly here.

    Me - For some reason that ended up being 'other' I think.

    B - That’s probably backup, honestly.

    B - I’ll show you a place that is usually ‘other’

    B - hold down option

    Me - Doesn't seem to like that. Do you mean hold option and click?

    B - While accessing the “go’ menu, hold option. “library” should appear

    B - i’m not sure why that isn’t working. but we can get there a different way

    B - Everything in the library folder here is always ‘other’

    Me - Ahhh okay. That looks about right.

    B - As well as the System and Library folders on the root of the HDD

    B - That’s why i’m sure the WoW folder isn’t

    Me - I have a media server I connect to at home here, when I disconnect from it I see a mobilebackups folder on the Finder page. It's set out exactly like my TM backup folder is at work.

    B - can you show me?

    Me - mobilebackups drive*

    Me - hmmm

    Me - I can show you in Parallels

    B - A shared directory shouldn’t have any affect on the usage of your HDD.

    Me - It appears in the windows 8 file explorer all the time

    B - What I think is happening, is that spotlight possibly indexed the information incorrectly for some of your stuff that it didn’t know how to index properly.

    B - Can you make this window a little bigger>

    B - ?

    B - Parallels is probably ‘backups’

    B - I don’t even know what that is.

    Me - Lol I make weird names/icons for folders.

    B - Oh, okay. Gotcha.

    Me - Keeps people from snooping when I'm away

    B - I think there isn’t anything wrong going on, aside from spotlight indexing some things as ‘backups’ when it should really be ‘other’

    Me - Just those two highlighted though

    B - or ‘applicaitons’

    Me - Well I still see this mobilebackups drive from time to time and when I can enter TM and see snapshots from the last three days.

    B - But, it is a drive in the ‘shared’ section right?

    B - Or in devices?

    Me - I don't think so... I think it pops up in devices, where finder sometimes goes to when i disconnect my server

    B - Okay, that’s just a mounted disk, which would be independent of your 251GB HDD.

    Me - Well it's a little odd... it shows up all the time through my virtual machine. Hold on a sec. because this is really bugging me :)

    B - Well, I’l need to see it, to have an idea of why

    Me - Can you see these? :-/

    B - Can we ‘get info’ on the mobile backups drive?

    B - what is psf?

    Me - That seems to be what parallels calls the root directory of the Mac. It seems to make them appear in windows as shared network locations.

    M - so this one is Home on psf

    B - I’m not sure -

    B - Go back to that window that had pdf as a computer.

    B - psf

    B - why isn’t mobile backup there?

    Me - Not sure. But it does appear further up that screen as a share from psf

    B - get properties on that fodler

    B - folder

    B - open up terminal on the mac

    B - cd /

    B - there is a space

    Me - My bad

    B - sudo du -khd 1

    B - it will ask for password, type it in, but it won’t show up. so don’t think you’re doing it wrong.

    B - go back to finder

    B - /.MobileBackups (if it will let you) you may want to copy/paste

    B - remove all of it

    B - So it looks like you have one, but we can’t tell if it is something new or old that has been hanging around.

    B - What we can try is turning time machine on, restarting the computer, and then turning time machine off and restarting the computer. Usually turning it off (after being on) it will remove the mobile backups folder.

    Me - In Time machine, it has hourly snapshots from today, and some from a few days back so I think it's still creating them.

    B - Okay, give me a moment.

    B - Okay.

    B - Do you backup your computer in any other way?

    Me - No.

    Me - Not other than copy/paste of some work files on an external drive

    B - Is there anything on the computer that is important that isn’t backed up somehow?

    Me - I don't think so. Might need some time to look :)

    B - Okay, we’re going to disable the local snapshots manually.

    B - I just want to make sure you keep your computer backed up in some other form.

    Me - I have two work files that I should probably back up :D

    B - Okay, do that, then I’ll help you disable the local backups manually.

    Me - Okay all done.

    B - Go ahead and quit all application except for google chrome and the screen sharing.

    B - sudo tmutil disablelocal

    B - sudo

    Me - I assume that did something... :D

    B - Okay, it’ll probably take a restart to complete the process, but that ‘should’ remove the mobile backups folder and stop it from continuing to make them.

    Me - Okay :) This has been really odd.

    B - The size of the mobile backups folder was only about 40GB, so, you won’t notice a huge increase in space.

    B - And the ‘backups’ section is still going to be skewed because of parallels and WoW.

    Me - Yeah that makes sense.

    B - But, if you need further assistance with this, we’ll certainly be here. But go ahead and restart the computer and hopefully it won’t continue. You should be able to quickly test it by trying to access the Time Machine menu bar. And ‘enter time machine’ should be gone.

    Me - Okay :) Thank you very much for your help today :)

    B - Is there anything else I can help with before we finish up this chat today?

    B - You’re very welcome! :D

    Me - Nope I think that covers it

    B - Thank you for chatting with me today, James! Again my name is Brian. If there is nothing further I can help you with, I'll go ahead and end this chat and email you a transcript for your records.

    Me - Can I save this chat log in some way?

    B - I’ll be emailing it to you :)

    Me - Aaaah never mind :p

    Me - Thanks Brian :D


    To close the chat on your device, click the "end chat" link at the bottom of this window. Another window may come up after the chat ends with additional content, so be careful not to close the new window if you want to review the information there.
    It was a pleasure chatting with you and I hope you've enjoyed your overall experience with me during this chat. Have a wonderful day!
     

Share This Page