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jw nyc

macrumors 6502a
Original poster
Jan 31, 2008
854
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Has anyone filed a claim with them? How long does it take to get a new phone if you need it replaced? Are you able to pay monthly instead of a lump sum up front? Do you guys recommend it? Thanks.
 
All insurance is a ripoff until you need/use it.

$80 for 2 years or $5.99 a month at ST? I did it, and I think I couldn't afford not to. Everyone that I've seen on here who has used them had good things to say.
 
Below are some pros and cons to know/consider before going with SquareTrade:

a) If you get a crack on the back your iPhone that does NOT affect the functionality of your iPhone, SquareTrade will simply send it back stating that it is fully functional.
b) If you get a crack that evidently affects the functionality of the iPhone, they will fix the iPhone for you, but they will not replace your cracked housing. I had to go through several arguments with them to address this, resulting in weeks of an unavailable iPhone for you to use (while you continue to pay big bucks to AT&T).
c) If your lcd screen or digitizer gets cracked to the point of loss of functionality, they will replace it. A hairline crack here and there is not a reason for replacement.
d) They will try their maximum best to fix an iPhone before they deem it unfixable. They have plenty of refurbed iPhones available that they may use as parts or whole to fix/replace. For those hoping for an upgrade and choosing to simply dip their iPhone in water before sending it out to them, be warned that they are prone to more likely compiling a replacement unit out of functional parts from your iPhone and other available parts from their inventory.

There are only minimal cases where they actually have to issue a check out. This happens primarily from scenarios where they do not have sufficient stock/inventory of your specific iPhone unit/parts.

That being said, they are prompt in fixing your damaged iPhone. That is what you should be basing your warranty on.
 
Below are some pros and cons to know/consider before going with SquareTrade:

a) If you get a crack on the back your iPhone that does NOT affect the functionality of your iPhone, SquareTrade will simply send it back stating that it is fully functional.
b) If you get a crack that evidently affects the functionality of the iPhone, they will fix the iPhone for you, but they will not replace your cracked housing. I had to go through several arguments with them to address this, resulting in weeks of an unavailable iPhone for you to use (while you continue to pay big bucks to AT&T).
c) If your lcd screen or digitizer gets cracked to the point of loss of functionality, they will replace it. A hairline crack here and there is not a reason for replacement.
d) They will try their maximum best to fix an iPhone before they deem it unfixable. They have plenty of refurbed iPhones available that they may use as parts or whole to fix/replace. For those hoping for an upgrade and choosing to simply dip their iPhone in water before sending it out to them, be warned that they are prone to more likely compiling a replacement unit out of functional parts from your iPhone and other available parts from their inventory.

There are only minimal cases where they actually have to issue a check out. This happens primarily from scenarios where they do not have sufficient stock/inventory of your specific iPhone unit/parts.

That being said, they are prompt in fixing your damaged iPhone. That is what you should be basing your warranty on.

You just talked me out of it. The fact that I'm not covered for loss or theft and the fact that they apparently are not going to fix things for me if all I've got is a minor crack from a drop.
 
You can always buy it now and cancel and get all or most of your money back depending on when you cancel.
 
order summary
Item:
iphone 4 32gb
Coverage Limit: $599.00 warranty summary
2 year Care Plan + ADH $123.75
35% Off iPhone Launch Special! -$43.31
Estimated Tax: $0.00

Total $80.44

This deal sounds great except for one thing most people overlooked. Coverage limit is $599. The 32gb iphone4 is worth $699. This means that if something happens you gotta pay $50 deductible PLUS the $100 difference plus the entrire tax on the $699. No thanks, ill pass. Is there any other insurance options out there that arent a ripoff? I used to have state farm but they arent insuring iphones anymore.
 
You can always buy it now and cancel and get all or most of your money back depending on when you cancel.

If you paid $80.00 and decided to cancel 12 months later and wanted a refund, you would have lost $40.00. Refunds are also only issued if you have not submitted a prior claim.
 
It seems like a decent enough deal, but you are still paying close $150 to repair the phone after the deductible. It is only $200 if you are out of warranty on an iPhone and you get a replacement right away.

It is probably best for those around water quite often.
 
any other insurance companies? I want to be able to cover my phone from drops and thefts
 
I purchased the monthly plan because I know I'll probably use up the warranty way before it turns 1-year (I'm clumsy) so I anticipate probably not finishing the whole 2-year coverage, so why pay for it all? I hope that made sense...cuz it did to me!
 
any other insurance companies? I want to be able to cover my phone from drops and thefts
I know MobileAssurance will cover theft but their payment plans are steep. Also ask your home insurance agent because people say that they also cover theft.
 
Their Response to This Thread

Hey Everyone:
I send a support request asking their response about not covering accidental damage, and here is what they said:

Hi Garrett,

Thank you for contacting SquareTrade.

I appreciate your interest in the SquareTrade Care Plan.

Cosmetic damage, such as scratches and dents, which are not effecting the functionality is not covered under the SquareTrade Care Plan.

However, the iPhone coverage SquareTrade offer for brand new iPhones (find coverage below) comes with the ADH (Accidental Damage Handling) coverage, so if your iPhone was dropped by accident and the glass shatters (on the front and / or back), then you are more than welcome to file a claim because that would be covered under the drops and spills coverage. Keep this in mind that there is a $50 deductible for any accidental damages.

We offer extended warranties for iPhones newly purchased in the past 90 days from any Apple-authorized retailer. We also offer coverage for any previously purchased, fully functional iPhones, regardless of age, through our "Protect iPhone 4Less" iPhone app.

Our iPhone warranty offers 2 years coverage against drops, spills and normal use failures.

Any claim that's not related to accidental damage does not have a deductible.

With that said, our experience has shown us that 90% of iPhone issues are repairable and further, over 80% of those repairs are completed the same day we receive your iPhone at our one of our repair depots. Plus, we pay for overnight shipping both ways!

Visit www.squaretrade.com/iphone to learn more about the coverage for an iPhone, get a price quote and purchase a warranty.

Moreover, we know how important your iPhone is for managing everyday life, we will make every effort to get you a working iPhone as quickly as possible.

Since over 90% of iPhone problems are repairable, in most cases, we will have you send your iPhone to one of our expert repair centers, including FREE overnight shipping both ways!

Over 80% of iPhone repairs can be completed the same day your phone arrives at our repair center. If we need to order parts and the repair takes longer, then the repairs will be completed in 5 days or your warranty is free!

In the rare event that we are not able to fix your iPhone, we will work with you to ensure you to reimburse the replacement value up to $599.

Please note for your future electronic purchases that due to different conditions and risks for item sold on eBay versus those sold by retailers such as Best Buy or Amazon, we have separate requirements for these items and different purchase procedures.

A Care Plan may be purchased on an eBay item up to 30 days from the auction close date on new, used and refurbished items. If the item was "Buy it Now", the 30 days starts when you agreed to the purchase using the Buy it Now feature. ADH coverage is not available on the majority of items purchased through eBay.

A Care Plan may be purchased on an item purchased from a retail store or a non-eBay website within 90 days of the purchase date shown on your receipt or order confirmation. Only new and refurbished items are eligible for a retail warranty; we only cover used items from eBay.

A copy of the auction is automatically stored to serve as your proof of purchase for eBay items. For all other items, we will need to see a copy of your proof of purchase before you file a claim.


Therefore, to purchase a warranty for your future electronic purchases, please visit www.squaretrade.com and click Get a Warranty, then follow the on-screen prompts. Please make sure to correctly choose Retailer or eBay at the start of the quote process, as each selection leads to a different purchase path.

Should you have any questions or concerns, please feel free to call us at 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7 or you can reach me directly at Ext. 1382 Mon thru Fri 8am to 5pm PST.

Thank you,

Natasha
SquareTrade Care Specialist

Hope it clears everything up!
 
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