Is the apple online store undergoing maintenance?

Discussion in 'Buying Tips and Advice' started by Cpt.N00B, Sep 6, 2011.

  1. Cpt.N00B macrumors newbie

    Joined:
    Mar 7, 2011
    #1
    I order some accessories from apple online store, but when I check the order status, it says a technical difficulty prevented us from processing your order.

    Is anyone else experiencing this?

    What can be the cause?
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    Works fine from here. Try resetting your browser, clearing cookies and cache.
     
  3. aaronr21 macrumors newbie

    Joined:
    Sep 6, 2011
    #3
    When I tried to check the status of a single order, I got this message:

    "Thank you for shopping at the Apple Online Store

    Apple's Online and phone Order Status services are temporarily unavailable due to a scheduled upgrade to our systems.

    We apologize for any inconvenience."

    (I'm a UK user, perhaps it is specific to this country.)
     
  4. Specklez macrumors newbie

    Joined:
    Sep 4, 2011
    Location:
    United Kingdom
    #4
    Yes, it is UK only.

    I'm in the UK and it's been doing that, however I went onto the US store and it worked fine. Showed the order as processing.
     
  5. Sartre macrumors newbie

    Joined:
    Jul 1, 2009
    #5
    Looks like they are delaying all European orders until this is fixed. All shipping estimates now say 2 business days.
     
  6. Specklez macrumors newbie

    Joined:
    Sep 4, 2011
    Location:
    United Kingdom
    #6
    When I viewed the order status on the US store, it said expected delivery is 27 Dec 2011...err, could that be related to it Sartre, do you think?
     
  7. Sartre macrumors newbie

    Joined:
    Jul 1, 2009
    #7
    Possibly, but when I check my order status on the US store it says delivery 20 September.
     
  8. Chunk72 macrumors member

    Chunk72

    Joined:
    Mar 16, 2008
    Location:
    Durham, UK
    #8
    I'm seeing this too on the UK Store, got a holding mail overnight about the delay in order processing.


    US Store shows my order will be delivered tomorrow.
     
  9. Specklez, Sep 6, 2011
    Last edited: Sep 6, 2011

    Specklez macrumors newbie

    Joined:
    Sep 4, 2011
    Location:
    United Kingdom
    #9
    When did you order? My order was done yesterday (5th) in the early afternoon, and says so on the US order status page.

    "Processing Items Ships: 27 Dec, 2011 Delivers 29 Dec, 2011"
     
  10. NutsNGum macrumors 68030

    NutsNGum

    Joined:
    Jul 30, 2010
    Location:
    Glasgow, Scotland
    #10
    Me too, all the refurbs have been down for 2 days also and a return I had processed yesterday hasn't filtered down to TNT yet.
     
  11. iDemiurge macrumors 6502

    iDemiurge

    Joined:
    Feb 7, 2011
    Location:
    Portugal
    #11
    I'm in Germany and I'm getting the same message.
     
  12. simplybob macrumors member

    Joined:
    Jun 15, 2010
    #12
    Glad to know it's not just me getting this.

    I ordered on Friday 2nd Sep and haven't been able to access my order status on the UK store since Sunday.

    Just checked my order status on the US store, and it says Delivers 9th Sep, but they haven't even begun processing it yet.

    Anyone have any updates with theirs?
     
  13. iDemiurge macrumors 6502

    iDemiurge

    Joined:
    Feb 7, 2011
    Location:
    Portugal
    #13
    Indeed. If I go to store.apple.com/us instead of store.apple.com/de I can check my order status there. Says 1-2 weeks. I ordered a keyboard and twelve south item that wasn't readily available.
     
  14. NutsNGum macrumors 68030

    NutsNGum

    Joined:
    Jul 30, 2010
    Location:
    Glasgow, Scotland
    #14
    I just tried the US one, it worked fine, apparently my order leaves today and has been prepared for shipment.

    We'll see!
     
  15. simplybob macrumors member

    Joined:
    Jun 15, 2010
    #15
    Sartre how do you know this? Mine says 2 business days as well.
     
  16. Cpt.N00B thread starter macrumors newbie

    Joined:
    Mar 7, 2011
    #16
    Thanks everyone

    So i am not the only one :) I was really worried that it's a problem on my side.

    Btw I just got an email from apple saying the order is being processed.
     
  17. Specklez, Sep 6, 2011
    Last edited: Sep 6, 2011

    Specklez macrumors newbie

    Joined:
    Sep 4, 2011
    Location:
    United Kingdom
    #17
    Just checked and I've also got the email, still says shipping on the 27th Dec though.

    Dispatched: 27 Dec, 2011
    Delivers 29 Dec, 2011 Standard Service

    Edit: Just rang up, it's being delayed because of the printer (HP Officejet 4500), they've put in a request for the items to be sent out separately. However, I think I'm going to cancel the order and get the next printer up which is only £10 more, checked in the Apple Store, the 4500 does have an expected delivery of 2-3 months, whereas the 5510 is 2-3 days.

    By the way, order status is back online for us in Europe.
     

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