General Is the Apple public beta program useful?

Discussion in 'iOS 12' started by Blue Hawk, Mar 10, 2019.

  1. Blue Hawk macrumors 6502

    Joined:
    Dec 18, 2017
    Location:
    Germany
    #1
    I remember the first time. When Apple made the betas available for the public. It was a great idea. You where able to test and report bugs and problems with the feedback app. After 1-2 beta updates you have always get an answer for a few bug reports and they have really fixed them.

    But since a few years it's like that Apple doesn't even care about the feedbacks from us. Two times I've got answers from bugs I have reported a few years ago. They weren't even fixed.
    Sometimes I've got messages about that they where closing my reports without doing something.
    And since a year, maybe two, I'm not even getting an answer from them about my reports. They are not even fixing bugs we (a lot of people here in the forum too) are reporting them since years. Sometimes the betas get new bugs, we are reporting them, and Apple doesn't even fix them all. I'm not reporting much. Maybe 2-3 bugs in one beta and I'm not always testing.

    Is it only me or do you also think that Apple doesn't care about our feedbacks? Is it still worth to test the betas and report them bugs?
     
  2. nortonandreev macrumors 6502a

    nortonandreev

    Joined:
    Jan 11, 2016
    Location:
    Sheffield, United Kingdom
    #2
    I agree with you, they don’t seem to care about feedback and about user experience in general. The only think I can see betas be useful for is the usage information and error logs that are being sent in the background. I hope that they do something with this information at least.
     
  3. TimFL1 macrumors 6502

    Joined:
    Jul 6, 2017
    Location:
    Germany
    #3
    They absolutely care about feedback, but you're just an average joe hopping on the beta program next to a few million more average joes, all (most likely) reporting the same issue. I reported quite a lot of issues, only ever got feedback from more obscure bug reports I made (and never for the "known" issues).

    I'm sure they see your "volume HUD revamp please" feedback, but they probably don't respond to it cause there are 50k duplicate feedback entries asking for a new volume HUD.

    It was easier getting an answer back when they launched the program (and it was invite only), but nowadays it's open to the public + the dozens of people who get a developer profile for quicker updates make it almost impossible to respond to everyone.
     
  4. Dougteeshot macrumors member

    Joined:
    Sep 13, 2017
    Location:
    Michigan, USA
    #4
    Federighi did say on the Talk Show (John Gruber) in 2016 that all the incoming Radar’s do get read by the engineers responsible for that part of the operating system, but they currently have issues (admittedly) about communicating to the end user what they plan on doing with that bug. He also said that some bugs that they are investigating could be linked to another bug, and spending time fixing that bug first. On top of that, he said that the Feedback app is extremely useful to the engineers because end users are sending all the appropriate logs (sysdiagnose, stackshot logs for performance issues, etc), which gives all the information they need. To be fair, I’ve reported 970 bugs since 2015, and I’ve received replies to close to 200 of them. Lot of which were duplicates, others asking me to test a future build to see if it’s in fact fixed. The best way is to keep reporting them, because as the “bug count” goes up for a particular bug, it gets a higher priority to fix sooner than the others.
     
  5. StellarVixen macrumors 68000

    StellarVixen

    Joined:
    Mar 1, 2018
    Location:
    Earth
    #5
    It is nothing to write home about, but removing it is not gonna help the cause either. I want it to stay, while we can hope for improvement.
     
  6. AppleHaterLover macrumors 65816

    Joined:
    Jun 15, 2018
    #6
    Do you expect na individual response for each and every single one of your bug reports?
     
  7. Dougteeshot macrumors member

    Joined:
    Sep 13, 2017
    Location:
    Michigan, USA
    #7
    Here is the podcast I’m taking about above. It’s the last question Gruber asks at the end. Just knowing that every report does get read is enough for me to keep filing bugs. Besides, having an impact on future software from Apple by filing these bug reports is a pretty cool gig to have.

    https://daringfireball.net/thetalkshow/2016/02/12/ep-146
     

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