Is the Apple Wireless Keyboard covered under Applecare

[stickyfingers85]

Hello

I purchased a Macbook Pro about 18 months ago, along with a wireless keyboard and applecare.

The wireless keyboard has now stopped working correctly and i want to know if it should be covered under my applecare warranty as i purchased it with a new mac?

I spoke to Apple on the phone and they say that because the Macbook Pro already has a keyboard, the wireless keyboard is not covered under the AppleCare warranty, is this right?

Cheers

Andy

 

[Hellhammer]

Apple hardware coverage
The AppleCare Protection Plan provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world — perfect whether you work at a desk or travel with your Mac. Apple hardware coverage includes:

Your Mac computer
Included accessories such as the power adapter
Apple memory (RAM)
AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule2
MacBook Air SuperDrive (for MacBook Air only)
Apple display purchased with your Mac

It's not included

 

[ftaok]

I spoke to Apple on the phone and they say that because the Macbook Pro already has a keyboard, the wireless keyboard is not covered under the AppleCare warranty, is this right?

Cheers

Andy

Apple hardware coverage
The AppleCare Protection Plan provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world — perfect whether you work at a desk or travel with your Mac. Apple hardware coverage includes:

Your Mac computer
Included accessories such as the power adapter
Apple memory (RAM)
AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule2
MacBook Air SuperDrive (for MacBook Air only)
Apple display purchased with your Mac

It's not included

I wanted to comment on this ... even though I don't know the specifics. It seems quite arbitrary as to what gets covered and what doesn't. By the Apple reps comment, an Apple LCD bought with a Macbook shouldn't be covered since the MB already has a screen.

Also, I question why a Airport Basestation gets covered, but a keyboard doesn't. It doesn't make sense to me since I'm guessing that covering a keyboard would be a smaller financial hit to apple than would be a LCD or Airport.

It just seems wierd. Also, Apple's wording ("such as") in Hellhammer's quote leaves a lot of wiggle room in both directions.

 

[Hellhammer]

I wanted to comment on this ... even though I don't know the specifics. It seems quite arbitrary as to what gets covered and what doesn't. By the Apple reps comment, an Apple LCD bought with a Macbook shouldn't be covered since the MB already has a screen.

Also, I question why a Airport Basestation gets covered, but a keyboard doesn't. It doesn't make sense to me since I'm guessing that covering a keyboard would be a smaller financial hit to apple than would be a LCD or Airport.

It just seems wierd. Also, Apple's wording ("such as") in Hellhammer's quote leaves a lot of wiggle room in both directions.

I think it's not something that people usually buy with their laptops. Such as means the products that came with the computer. For example, iMac comes with KB and mouse, they are covered but if it was bought separately (in its own box), then it's not. If you bought the KB with Mini, then it's included.

(i) Under APP, Apple covers the Covered Equipment and one compatible Apple branded display if purchased at the same time and registered with a covered Mac computer. An Apple-branded mouse and keyboard are also covered under APP if included with the Covered Equipment (or purchased with a Mac mini). An AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, Time Capsule, an Apple-branded DVI to ADC display adapter, Apple RAM modules and MacBook Air SuperDrive are also covered under APP if used with the compatible Covered Equipment and originally purchased by you up to two years before your Mac purchase or during the term of your APP. If during the Repair Coverage Period there is a defect in the materials or workmanship of the Covered Equipment or the other covered items described above, Apple will at its option, repair or replace the affected item.

http://images.apple.com/legal/applecare/docs/NA_APP_English_v5.3.pdf

 

[GGJstudios]

By the Apple reps comment, an Apple LCD bought with a Macbook shouldn't be covered since the MB already has a screen.

The MacBook Pro is covered, which includes its built-in display. In addition, a separate display is covered if purchased with the MacBook Pro. It's not hard to understand.

Also, I question why a Airport Basestation gets covered, but a keyboard doesn't.

Because it clearly states that an AirPort Extreme is covered, and it doesn't state that a separate keyboard is covered. They're choosing to cover one type of network device, which isn't included in a MacBook or MacBook Pro.

Also, Apple's wording ("such as") in Hellhammer's quote leaves a lot of wiggle room in both directions.

There's no "wiggle room", since the quote is:

Included accessories such as the power adapter

A wireless keyboard is not an included accessory with a MacBook or MacBook Pro.

 

[Transporteur]

A wireless keyboard is not an included accessory with a MacBook or MacBook Pro.

Apple replaced both a wired and a wireless keyboard that I didn't even buy with a MacBook Pro!

Back in the days I only had a MacBook Pro, covered with AppleCare though. When I took the keyboards to my local AASP they only wanted to know if I've got a Apple computer that still is under warranty. I did indeed and they gave me a brand new keyboard, twice!


I'd say stop calling Apple, get to your local store or AASP, take the invoice of the MacBook with you and get your keyboard replaced.

 

[ftaok]

The MacBook Pro is covered, which includes its built-in display. In addition, a separate display is covered if purchased with the MacBook Pro. It's not hard to understand.

No need to be snarky. If the rep didn't fully understand the terms, then how can you argue that it's not a little confusing. sorry, i misread the OPs conversation with the apple rep

Because it clearly states that an AirPort Extreme is covered, and it doesn't state that a separate keyboard is covered. They're choosing to cover one type of network device, which isn't included in a MacBook or MacBook Pro.

You don't find this a little wierd? Apple will cover a router that was purchased up to 2 years prior to the purchase of a Macbook, but they won't cover a keyboard that was purchased with a Macbook.

There's no "wiggle room", since the quote is:

A wireless keyboard is not an included accessory with a MacBook or MacBook Pro.

The way Hellhammer formatted the quote was confusing. He left out the bullets in the quote, so I thought they were saying that all of those items were "included". I've since looked at the Apple page to see how it's formatted and it's clear that the keyboard isn't covered.

It's just a little strange in what they choose to cover and what they dont.