A few things I've been reading recently got me to thinking...how many people believe in that age-old mantra "The Customer is Always Right"? How many people believe that too many people have taken that statement too far and use it to their advantage, or as a defense for acting like a D-bag? Take these situations: - Someone gets in the "10 Items or Less" line at the supermarket with a cart piled high with items. Should the cashier be able to tell the person they need to go to another line, or should the policy be to take the customer anyway (even if it's busy) because you never want to offend the customer? - In a very busy fast food joint with a line of almost 30 people, someone gets up to the counter and THEN starts perusing the menu to see what they want. Trying to keep the line moving, the cashier decides to help the next person in line instead while the first figures out his order. The first person goes berzerk and wants his meal free. - Someone finds a jacket hanging on the wrong rack (lets say the half-off rack) after someone else (not a store employee) put it there randomly. That person then demands that the half-off price be honored. - A customer at a restaurant is just plain rude and condescending to his waiter. When the waiter brings the wrong drink, said customer demands to see the manager and orders that the waiter be fired. Even knowing that the employee did nothing so egregious, the manager gives the man several discount coupons "for his troubles". - (This happened to my sister-in-law where she was a manager). Customer asked for a certain type of steak sauce with her steak. The restaurant was out. She demanded that her steak be recooked, and that they send someone out to the store to get the sauce, which they DID. Upon finishing the second steak with the sauce she required and they went out of their way to accommodate, she demanded that her entire meal be comped. What do people think about these types of situations and how establishments should handle them? In my opinion, this type of entitlement continues because very few places ever deny even the most ridiculous demands of customers, for fear of losing a customer. Since people start to learn that very few businesses will ever tell them "no", they try more and more to get what they can for free or discounted by acting out. I think people should be called out on their BS so it will hopefully stop. I very much do NOT follow the "Customer is Always Right" mantra. In fact, they are probably usually wrong.