I'm looking at a very clean '98 Mustang GT at a dealer in a neighboring state. 78k miles, loaded, exceptionally clean. Bone stock, 2-owner car. Looks well cared for. I called the dealer on it (a Ford dealer) and asked if it needed anything and they said no of course; he did run through what the car had gotten when it went through the inspection when the last owner traded it in--new brakes, fuel filter, some other small maintenance stuff. He said otherwise everything checked out fine. He mentioned that if it did need anything, they definitely would've done it because apparently the service/parts department is a separate entity (maybe contracted...?) from the dealership entity itself, so he said anytime a car needs something the service department bills the dealership directly for it, and the dealer absorbs the cost. Basically what he was trying to show me is that they aren't trying to slide a car through that needs stuff, that if it needed stuff, the parts department had every reason to go to town with repairs/maintenance since they'd be profiting from it. My question is, is this normal practice, to have the service department completely separate from the very dealership? I've never heard of this.