Is there a way to get remote access to an iPhone/iPad to provide support for elderly relatives?

[Idgit]

I've got several elderly relatives that often need help with their iPhones or iPads. It's extremely difficult to talk them through steps over the phone when I can't see what they're doing.

Is there any way to access there phone screens remotely? I've tried TeamViewer but they can't figure out how to enable screen recording because Apple's implementation of it is not easy to use for people with very limited skills in using iOS.

 

[en0x]

I believe if they are on ios 15.3 and up you can use facetime and screen share. then you will be able to see phones screen

 

[Idgit]

I believe if they are on ios 15.3 and up you can use facetime and screen share. then you will be able to see phones screen

Thank you! I had no idea. This is a massive help.

 

[bransoj]

We use Teamviewer for remote access to PCs at work and there is a TeamviewerQS app that you can install on iOS that allows you to view the screen of an iPhone\iPad although it doesnt let you control it i dont believe. There are few steps to get it going on the other end before you see the screen but from there you can see what they can see on screen and we find it makes it easier to talk people through things when you can see the screen.

 

[Idgit]

We use Teamviewer for remote access to PCs at work and there is a TeamviewerQS app that you can install on iOS that allows you to view the screen of an iPhone\iPad although it doesnt let you control it i dont believe. There are few steps to get it going on the other end before you see the screen but from there you can see what they can see on screen and we find it makes it easier to talk people through things when you can see the screen.

Yes, I've tried Teamviewer. Unfortunately, as I mentioned in my original post, the extra steps involving configuring screen recording on iOS devices (add it to control center, explaining to them how to activate controls center, etc) was too much of a hassle. I'm dealing with relatives that are very basic users and not adept at all with iOS devices.

 

[kevcube]

Yeah I'm in the same boat with my grandparents. FaceTime screen sharing may end up being nice next time I need to help, but teaching them to use even that may be a challenge.

Also their Mac is from 2012 and didn't get the macOS with FaceTime screen share. That'll probably be the next piece of hardware I buy for them.. unless I can convince them to equip a cellular watch once daily because they always leave their phones at home.

 

[jenelemond]

Maybe No! Still there is no such third-party apps that can help such a task to do! But Apple should consider creating such supportive apps, especially for aged people!