So I was going back home, fuming all the way because I've bought a Macbook and MBP power supplies from my local Apple reseller. Why would I be fuming if I'd bought shiny new Apple hardware? Because it's to replace equipment which is away or has to go away for repair. I was even fuming while the backup of the MB restored on the new machine. A one-week computer turnaround time when you've purchased extended support is completely unacceptable. To get a replacement for a failed accessory sent to me in 'maybe 3 days' is also completely unacceptable when competitors offer next day (and it is really next day) on-site warranties for less than what Apple charges for Applecare. Suffice to say I'm really cheesed off with this situation. I've paid for Applecare on all my Macs and paid for Procare and yet I have had to spend a further £1200 to rectify problems myself in what I (and Apple's competitors) consider a timely manner. Is Applecare some sort of second-tier support service? Because it certainly feels like it. Is there a better level of support available? It was the only one available to me when I bought the Macs.