Is there an email address for Apple Mail tech support?

Discussion in 'OS X Yosemite (10.10)' started by Minuteman3, Apr 17, 2015.

  1. Minuteman3 macrumors member

    Minuteman3

    Joined:
    Jan 30, 2009
    #1
    I'm running an older Mac and suddenly started having some mail issues with my iCloud Mail account. It looks to me like this is an Apple issue, not my Mac!!

    "Original-envelope-id: 0NMY00ITYQHHVH30@st11p00im-asmtp002.me.com
    Reporting-MTA: dns;st11p00im-asmtp002.me.com (tcp-daemon)
    Arrival-date: Fri, 17 Apr 2015 18:10:32 +0000 (GMT)

    Original-recipient: rfc822;twXXXXX@comcast.net
    Final-recipient: rfc822;twXXXX@comcast.net
    Action: failed
    Status: 5.0.0 (Rejection greeting returned by server.)
    Remote-MTA: dns;mx1.comcast.net (TCP|17.172.80.96|54196|96.114.157.80|25)
    Diagnostic-code: smtp;554 resimta-po-04v.sys.comcast.net comcast 17.172.80.96
    Comcast requires that all mail servers must have a PTR record with a valid
    Reverse DNS entry. Currently your mail server does not fill that requirement.
    For more information, refer to: http://pos"

    I don't think I should have to pay for a support incident just to report this!!

    Thanks in advance.

    Ken
     
  2. silvetti macrumors 6502a

    silvetti

    Joined:
    Nov 24, 2011
    Location:
    Poland
    #2
    You can use the Apple.com/support to get free support for that.
     
  3. Minuteman3 thread starter macrumors member

    Minuteman3

    Joined:
    Jan 30, 2009
    #3
    Never mind. Must have been just a temporary glitch. I was getting delivery status fails from Comcast addresses and Gmail addresses .... but all are working fine now.

    Weird.

    Ken
     
  4. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #4
    This seems to be a trick spam email message trying to fool Mac users! Unless you are actively speaking with a Mac Support Tech disregard those emails out of the blue.
     

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