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Queen of Spades

macrumors 68030
Original poster
May 9, 2008
2,644
132
The Iron Throne
I inadvertently reached my limit of authorized computers in iTunes, and now I cannot sync my iPhone. I tried to deauthorize all, but itunes claims I used the option last July. I don't remember, honestly, but I might have.

Unfortunately I forgot to properly deauthorize my old computers (I wiped them clean) and now I'm stuck.

Is there any option for this? Would Apple support be able to help me? A genius bar appointment? Is there a department I could call? I really need to restore my iPhone from a back up I have on my computer.

Thanks in advance for any help or advice.
 
As far as I know you need to get to one of your five computers and deactivate it in order to activate a new one, or you could wait whatever's left of the year and deactivate them all.
Maybe if you contact Apple they could help you.
 
Just a follow-up in case anyone else has this issue - I emailed iTunes support and filled out a ticket. They promised to get back to me within 24 hours. They did, and the representative was able to de-authorize all computers on my account so that I could re-authorize again.

Apple support was great on this one, and I'll be more mindful of de-authorizing computers in the future. :cool:
 
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