Is this a flexgate issue?

everdown

macrumors newbie
Original poster
Nov 14, 2007
7
0
Hey there,

A couple weeks back I opened up my laptop and was greeted with a bunch of vertical stripes of horizontal pink/green lines. When connected to a monitor, I have no issues so I think the GPU is fine. The other day though, when I was opening the up the screen a little slower and paying more attention than normal, I saw that the screen displays perfectly up until about 30-35-degrees, past that and the lines reappear.

The first image shows the pink lines, the second is what you see when opening slowly up to about 35-degrees (blurry shot but shows the clear/normal screen).

So is this the flexgate issue? Maybe a similar flexgate issue but a different cable? Any ideas on getting this thing back to normal?
 

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SDColorado

Contributor
Nov 6, 2011
4,274
4,221
Highlands Ranch, CO
I have no idea if that is a flexgate related issue or not, but it does seem to have similar traits of being an issue when the screen is opened beyond a certain point. Regardless, the only way you are going to get it "back to normal" is likely through Apple. Have you contacted them to discuss yet?
 

vaugha

macrumors 6502a
Nov 3, 2011
542
166
Is yours a 2016 model? Seems like a flexgate-related. Have you taken it to an apple store for diagnostics?
 

internetrando

macrumors 6502
Jun 5, 2018
434
245
Texas
From what you have written, it sounds like you may be affected.

Can you give us some details related to your machine; model, age, usage, etc.
 

everdown

macrumors newbie
Original poster
Nov 14, 2007
7
0
Hi all. Yes, this is a 2016 15” MBP w Touch Bar (A1707). It has gotten basically daily usage since I got it. Closed the lid with it working fine and the next time I opened it, it was covered in the pink lines...


From what you have written, it sounds like you may be affected.

Can you give us some details related to your machine; model, age, usage, etc.
 

Plett

macrumors regular
Feb 16, 2016
188
137
No. It sits on my desk or in a padded bag to/from the office.
Interesting. I don't think any of us know enough about these cables to say it failed due to "flexgate" but to be honest it looks like a cable or connection hardware issue to me.
 

W1cH099

macrumors member
Jan 29, 2019
45
12
Guatemala
I thought that Flexgate thing only affects the back light of the Mac, seems more like a graphics card issue to me but who know im not an expert by any means :rolleyes:
 

Garage Battle

macrumors regular
Aug 31, 2007
165
139
Orlando, FL
Hey there,
I saw that the screen displays perfectly up until about 30-35-degrees, past that and the lines reappear.
welcome to the party pal.

the laptop does not have a display angle detection - its either open or closed - beyond that the OS does not know the angle.

your description tells me your video cable is experiencing flexgate. one cable is for powering the LEDs, the other for the display itself. your display side cable is failing due to flexgate.

call apple support and tell them they need to fix your laptop due to a faulty design. be relentless - but I would not goto the store first - id recommend getting this resolved over the phone before stepping foot into the store.
 

MBPmac

macrumors newbie
Mar 1, 2019
4
1
Same thing happened to me, 4 months old Macbook Pro 13” with touchbar. When moving the lid, different nice patterns arose, nearly closed it still sort of worked.
Happened without warning, one day it worked, another day... bam.
Repaired at an Apple Store within 5 days, new screen installed.

 

rtmksrv

macrumors newbie
Mar 20, 2019
3
1
Same thing happened to me, 4 months old Macbook Pro 13” with touchbar. When moving the lid, different nice patterns arose, nearly closed it still sort of worked.
Happened without warning, one day it worked, another day... bam.
Repaired at an Apple Store within 5 days, new screen installed.

Yours is the 2018 model right?
 

Garage Battle

macrumors regular
Aug 31, 2007
165
139
Orlando, FL
Same thing happened to me, 4 months old Macbook Pro 13” with touchbar. When moving the lid, different nice patterns arose, nearly closed it still sort of worked.
Happened without warning, one day it worked, another day... bam.
Repaired at an Apple Store within 5 days, new screen installed.

were you under warranty? did you pay out of pocket for this? did they give you a reason it occurred?
 

MBPmac

macrumors newbie
Mar 1, 2019
4
1
were you under warranty? did you pay out of pocket for this? did they give you a reason it occurred?
Repaired free of charge, no reason for problem given. Known issues with screens (like flexgate) were denied. Most recent MPB model (2018). 3 months old when it happened.
 

dimonnwc3

macrumors newbie
Oct 12, 2013
12
0
I have a similar issue with MBP 13 2018, the screen started flickering and a big black line in the middle, just ~45 days after my warranty expired.
Genius told that it costs 550€ (Germany) to repair. They are refusing to acknowledge the issue.