Is this backlight bleed? Should I take to Apple store?

Discussion in 'iPad' started by Rogifan, Jul 14, 2018.

  1. Rogifan macrumors P6

    Rogifan

    Joined:
    Nov 14, 2011
    #1
    I have a 12.9” iPad. It’s not new. I’ve noticed lately seeing bright white spots at the bottom of the screen. Should I take to an Apple store? The iPad works fine otherwise. But the white splotches seem to be getting worse.

    [​IMG]
     
  2. kazmac macrumors 603

    kazmac

    Joined:
    Mar 24, 2010
    Location:
    On the silver scream
    #2
    I am not an expert on back light bleed, but if it is getting worse, I'd take it in.
     
  3. artfossil macrumors 6502a

    artfossil

    Joined:
    Oct 5, 2015
    Location:
    the Great Plains
  4. Rogifan, Jul 14, 2018
    Last edited: Jul 14, 2018

    Rogifan thread starter macrumors P6

    Rogifan

    Joined:
    Nov 14, 2011
    #4
    Going to the Apple store now. We’ll see what they do.

    EDIT: Apple swapped it out for a new/refurbished one. No questions asked. :)
     
  5. Scottfox macrumors newbie

    Scottfox

    Joined:
    Aug 11, 2018
    #5
    Did you have apple care?
     
  6. Aardvarkman macrumors newbie

    Joined:
    Saturday
    #6
    I have the same issue on my iPad Pro 12.9 2nd gen, out of warranty now, went to the apple store here in NYC and they acknowledged the issue. They wanted to charge me $599 to replace it since I don’t have apple care+. They tried restoring etc in order to figure out whether it might be a software issue but definitely not.
    In the end, they advised me to call 1-800-MYAPPLE, who told me that they only offer software support...

    Any ideas on what I could do next?
     
  7. StellarVixen macrumors 6502

    StellarVixen

    Joined:
    Mar 1, 2018
    Location:
    Earth
    #7
    Yes, that is severe case of backlight bleeding, way more than usual IPS glow.

    Take it to Apple, if you wish.
     
  8. givemeanapple macrumors Demi-God

    givemeanapple

    Joined:
    Oct 2, 2016
    Location:
    Earth
    #8
    Hope they can solve your issue, that looks like a lot of backlight bleed and it seems to be getting worse overtime.
     
  9. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #9
    We they are pulling you legs if they think ti could be a software problem. You will need to escalate to get action.
     

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