Is this backlight bleed? Should I take to Apple store?

Discussion in 'iPad' started by Rogifan, Jul 14, 2018.

  1. Rogifan macrumors Core

    Rogifan

    Joined:
    Nov 14, 2011
    #1
    I have a 12.9” iPad. It’s not new. I’ve noticed lately seeing bright white spots at the bottom of the screen. Should I take to an Apple store? The iPad works fine otherwise. But the white splotches seem to be getting worse.

    [​IMG]
     
  2. kazmac macrumors 604

    kazmac

    Joined:
    Mar 24, 2010
    Location:
    On the silver scream
    #2
    I am not an expert on back light bleed, but if it is getting worse, I'd take it in.
     
  3. artfossil macrumors 65816

    artfossil

    Joined:
    Oct 5, 2015
    Location:
    Florida
  4. Rogifan, Jul 14, 2018
    Last edited: Jul 14, 2018

    Rogifan thread starter macrumors Core

    Rogifan

    Joined:
    Nov 14, 2011
    #4
    Going to the Apple store now. We’ll see what they do.

    EDIT: Apple swapped it out for a new/refurbished one. No questions asked. :)
     
  5. Scottfox macrumors newbie

    Scottfox

    Joined:
    Aug 11, 2018
    #5
    Did you have apple care?
     
  6. Aardvarkman macrumors newbie

    Joined:
    Oct 13, 2018
    #6
    I have the same issue on my iPad Pro 12.9 2nd gen, out of warranty now, went to the apple store here in NYC and they acknowledged the issue. They wanted to charge me $599 to replace it since I don’t have apple care+. They tried restoring etc in order to figure out whether it might be a software issue but definitely not.
    In the end, they advised me to call 1-800-MYAPPLE, who told me that they only offer software support...

    Any ideas on what I could do next?
     
  7. StellarVixen macrumors 68000

    StellarVixen

    Joined:
    Mar 1, 2018
    Location:
    Earth
    #7
    Yes, that is severe case of backlight bleeding, way more than usual IPS glow.

    Take it to Apple, if you wish.
     
  8. givemeanapple macrumors Demi-God

    givemeanapple

    Joined:
    Oct 2, 2016
    Location:
    Earth
    #8
    Hope they can solve your issue, that looks like a lot of backlight bleed and it seems to be getting worse overtime.
     
  9. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #9
    We they are pulling you legs if they think ti could be a software problem. You will need to escalate to get action.
     
  10. kazmac macrumors 604

    kazmac

    Joined:
    Mar 24, 2010
    Location:
    On the silver scream
    #10
    Email Tim Cook and politely explain the situation and that it's not to your satisfaction (be nice).

    I am sure one of his senior people will reach out.

    tcook@apple.com

    I had issues with my 12.9" 2nd gen too (not light bleed) but touch response issues. They did not replace mine either. I wound up wiping and selling mine.

    However in other instances, Cook's team have stepped in several times for me and made things right. I hope they can do the same for you.

    Good luck.
     
  11. brosenz macrumors regular

    brosenz

    Joined:
    Apr 26, 2011
    #11
    I have a similar problem with my iPad Pro 12.9 only 14th months old, I have sent a note to Tim Cook, I hope they will change their mind, Genius Bar is asking for $600 to repair a manufacturing defect.
     

    Attached Files:

  12. VMMan macrumors 6502a

    Joined:
    Mar 29, 2009

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