Is this covered under AppleCare??

Discussion in 'MacBook Pro' started by kato10, Jul 5, 2011.

  1. kato10 macrumors newbie

    Joined:
    Oct 27, 2010
    #1
    Please tell me if this is covered under AppleCare. If not does anypne know any tricks I can use to get the Apple Store to swap my MacBook Pro.

    Ok, so I JUST got this thing less than a week ago and my 2 year old accidentally dropped something on my MacBook Pro putting a subtle, yet noticeable (to me), dent on it. I want to get it swapped for a new one because i know it's there and it bugs that crap out of me! I bought a hardshell case for it but since it's a 17 inch MacBook, no one carries the case that I wanted at their stores...so i had to order it on Amazon and I'm still waiting for it.

    If this isn't covered under AppleCare, does anyone have any suggestions on how I can get it swapped? I've heard stories of people going into the AppleStore and getting damaged products (not covered under AppleCare) swapped.

    Please advise!!
     
  2. simsaladimbamba

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    Nov 28, 2010
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    located
  3. kato10 thread starter macrumors newbie

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    Oct 27, 2010
  4. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #4
    Got a dent myself. Dog did it. In time you'll get used to it and most likely have more dents over time.

    Keep it away from baby, pets, scuds.

    Of course you could take it to an Apple store and ask. YMMV.
     
  5. Apple OC macrumors 68040

    Apple OC

    Joined:
    Oct 14, 2010
    Location:
    Hogtown
    #5
    sorry for your Mac ... if it still works ... don't worry about it ... one of the prices of small children around expensive things ... stuff gets broken
     
  6. WillEH macrumors 6502a

    WillEH

    Joined:
    Feb 8, 2011
    Location:
    United Kingdom
    #6
    I have to small dents on the top, where the Apple logo is. I have no idea how it managed to get 2 dents, they're not big dents, nor does it bother me. No one has noticed it yet, but I can see it. As long as the MBP is working fine, you shouldn't find any issue with it. :)
     
  7. Apple 26.2 Contributor

    Apple 26.2

    Joined:
    Jan 1, 2011
    Location:
    What up, 212?!
    #7
    Lots of threads like this the last few days...
     
  8. Pentad macrumors 6502a

    Pentad

    Joined:
    Nov 26, 2003
    Location:
    Indiana
    #8
    The OP has my sympathy but why should Apple pay for your mistake? I am not trying to be harsh. I am amazed at what people think they should get for free. Again, I sympathize with your situation and two MBPs ago I dropped mine and put a major dent in it and broke the OD.

    Yet, it was my fault and I bought a new one.

    I guess I wonder if you bought a new car, you dented it a week later, would you return to the dealership for a new one?

    This would never occur to me...

    -P
     
  9. lindstedt56 macrumors regular

    Joined:
    Jun 19, 2011
    #9
    If the dent is on the bottom cover you can get a perfect 1 on ebay for relatively cheap.
     
  10. jetblk328i macrumors 6502

    Joined:
    Apr 20, 2010
    #10
    I doubt they would replace anything on your computer as bumps and dents are not covered by applecare.

    You can try but I would doubt they would do anything.
     
  11. getz76 macrumors 6502a

    getz76

    Joined:
    Jun 15, 2009
    Location:
    Hell, AL
    #11
    I would throw it down the stairs and maybe bend it a bit in the middle. Take it to the Apple Store and tell them Uri Geller did it.
     
  12. DWBurke811 macrumors 6502a

    Joined:
    Jun 10, 2011
    Location:
    Boca Raton, FL
    #12
    Why would you think it's covered? AppleCare doesn't cover accidental damage. Thank you for not only making products more expensive, but also making it harder for people to get legitimate issues fixed as Apple has to make sure something like this doesn't happen.
     
  13. gngan macrumors 68000

    gngan

    Joined:
    Jan 1, 2009
    Location:
    MacWorld
    #13
    I heard stories thefts getting away too. So are you going to steal?

    I feel sorry for you but you need to take responsibility for your act.
     
  14. Mak47 macrumors 6502a

    Joined:
    Mar 27, 2011
    Location:
    Harrisburg, PA
    #14
    You can probably have them replace the part that is damaged, but I'd imagine they'll charge you for it. Who knows, they may even be able to fix it, dents in metal can be repaired. I don't know if Apple does that or not, but again, I'd imagine there would be some cost.

    Now, I'm done being nice. You do understand I hope, that when a company replaces your product the replacement isn't free right? Even if they don't charge you, there's still a cost. Who do you think pays that cost? It's not the company. It's that company's customers. These costs get passed along to all of us in the form of product pricing.

    So I'm sorry your MBP got damaged, that really sucks. But it also sucks that you would expect everyone else to foot the bill for something that is your error.
     
  15. jogales macrumors member

    Joined:
    Jun 27, 2008
    #15
    If you get the right genius, he/she might do a swap for you. In my experience, Apple will often give you mercy once. If it's just a small dent though, I'd hold off. Why risk the possibility that they'll be less likely to cover something borderline further down the line when you have a perfectly fine machine right now?
     
  16. ladytonya macrumors 6502a

    Joined:
    Oct 14, 2008
    #16
    If it's just a small dent, won't the hard case cover it when it comes? If it's a small dent and the performance isn't affected, just put the case on top! Personally, I would never expect Apple to replace damage like that for me. I mean, Apple Care does not cover accidental damage. If you were buying an expensive piece of technology and have small children, you probably should have thought of this. I wouldn't bother trying to replace it in case you end up with worse damage in the future, as someone said above.
     
  17. sebgreen, Jul 6, 2011
    Last edited by a moderator: Jul 6, 2011

    sebgreen macrumors regular

    Joined:
    Mar 25, 2008
    Location:
    UK
    #17
    Are you being serious? Some people amaze me

    I like the example of the car...... if your dented a 1 week old car would you take it back and expect a replacement? I personally wouldn't. Maybe you would but you are probably a t*at.

    As you say "subtle, yet noticeable (to me), dent on it". Get over it.

    The lesson is, don't leave expensive items around a baby. I thought that would be simple common sense?
     
  18. tcphoto macrumors 6502a

    tcphoto

    Joined:
    Feb 23, 2005
    Location:
    Madison, GA
    #18
    I'd love to see the look on the genius' face when you tell them what you want. I'm sorry but there is nothing that Apple can do if your computer is damaged by your child.
     
  19. Flyinace2000 macrumors 6502a

    Flyinace2000

    Joined:
    Sep 28, 2004
    #19
    If you purchased with a credit card (like Amex) it might include accidental protection for the first 90 days. I think it covers theft also.
     
  20. Alexjones macrumors 6502

    Joined:
    May 28, 2010
    #20
    I dropped my Magsafe adapter on mine and now i have a small dent. I bought the Speck Laptop case in black and it covers it very nicely.
     
  21. phpmaven macrumors 68040

    phpmaven

    Joined:
    Jun 12, 2009
    Location:
    San Clemente, CA USA
    #21
    Wow, you guys are way less concerned about your stuff than I am. I guess I must be pretty anal about my 17" MacBook. I'de have a heart attack if I put a dent in it. :eek:
     
  22. Chiuy macrumors 6502

    Joined:
    May 24, 2011
    Location:
    NorCal, Bay Area
    #22
    I probably would have a heartattack if I had a dent on my MacBook Pro, but I would have to deal with it.

    I also would have to agree with the car dealership, if you made a dent in your car, I doubt they'll let you return it.

    Option: You can always try taking your MacBook Pro to like a repair, maybe they can hide or fix the dent for you for a price.
     
  23. deathcab4xtina macrumors regular

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    Oct 7, 2010
  24. 0penCr8 macrumors newbie

    Joined:
    Jul 8, 2012
    Location:
    California, USA
    #24
    I just like how you measure time by how many notebooks you've gone through.
     
  25. minnus macrumors 6502

    Joined:
    Aug 12, 2011
    #25
    It still falls under the return period. Return it.
     

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