I sent in the requisite forms for my upgrade 2008 promotion in late November 2007. Not having heard from them, I sent them an e-mail early last week. (MS first reply) We don't have any records of any submission. --- (My reply) I sent the forms. I have copy proof. (MS second reply) Did you send in information with tracking? --- Which I didn't. Never said on the forms to do that (MS third reply) We are not responsible for lost mail, etc... ---- Here's my proof, I sent them PDF copies of my mailing (MS fourth reply) Sorry, cannot accept anything electronic. We are not responsible, Sorry. At this point, I had just had it. This e-mailing back and forth took a better part of the week. I called them last week. They had no records of my mailing which they found odd. They said they will "look" for it and to call back in two weeks. I have very little hope of getting my upgrade to 2008. I am very upset to say the least. Anyone have any ideas on how to kick this up the chain of command or something else?