Or you could check out
this website.
Been there, I was thinking of something in here...VM have really hit the news in the UK...The CS is impossible to reach, and yesterday they even clsoed down the direct email contact section...I would be happy to try another FIOS provider if one existed in my area...There isn't one...BT Open Reach have never cabled my area so VM or nothing. My major gripe is the lack of information...Okay, servers break, power goes out etc., but this is the worst they have ever had.
I sent a personal email to the head of customer relations, but expect nothing back bar a stock "sorry for the trouble" type of thing.
Idea is using social media like these boards / Twitter etc, bad and good can be revealed for what they are. ISP's do take note of bad press wherever it may appear. I started a direct Twitter conversation on the VM feed, and that went viral in 5 mins. Take any notice? Time will tell. The internet is my workplace, without it I can't do a lot of day to day stuff. I tethered my phone and went `WAY over my cap....It seems reasonable that VM should foot these costs.....WIll they? I'd be amazed.
