Issue... AW Rings reset from 2,042 to 35... Any ideas?

[Trent0341]

On April 29th I was at 2,042 for my move streak. The next day I was at 35. Obviously some sort of glitch. It is showing up on both my phone and watch. I have tried turning both off but I'm now at 36 on both... any suggestions to fix this? Has anyone else seen this before?

 

[Vesbis]

I had similar problem last week. It was like that for a few days and then it fixed itself when I rebooted both my watch and phone. I'm not sure if it matters but I first turned both devices off and then turned on the watch first, then the phone. Doing it other way around didn't help. But maybe it was just a coincident...

 

[jz0309]

On April 29th I was at 2,042 for my move streak. The next day I was at 35. Obviously some sort of glitch. It is showing up on both my phone and watch. I have tried turning both off but I'm now at 36 on both... any suggestions to fix this? Has anyone else seen this before?

View attachment 2196446

heart/activity data is stored in iCloud (unless you explicitly disabled it), so sometimes iCloud sync isn't working right (has been reported many times here), what you could try is to sign out and back into iCloud on your phone, or, be patient for a few days ...

 

[chadamorrill]

Same happened after an iOS update a couple months ago. Wiped out everything: all badges, challenge awards, streaks, etc. Slowly came back over the course of a couple weeks, if I remember right. It was a loooong wait.