Issue-iPhone 4S unlocked-bought @applestore California

Discussion in 'iPhone Tips, Help and Troubleshooting' started by mamuam, Nov 16, 2011.

  1. mamuam macrumors newbie

    Joined:
    Nov 16, 2011
    #1
    Hi guys,just to know,I wrote to at&t:
    Good day,
    I would like to get in touch with you directly in order to solve the following problem:
    Purchase of no. 2 iPhone 4 S color white 16GB AT&T at the Applestore located in California,last November 8 for $700,92 each, tax included.
    Both devices have been started with a different carrier than AT&T since the very first run and then used for 4 day in the States, 1 in Germany and 1 in Italy with no problem at all. Last Monday I tried the following action from Italy: SETTINGS>GENERAL>RESET>ERASE ALL CONTENT AND SETTINGS. I then switched on the device and this message popped up on the screen: The sim card you are using is not valid (translation from Italian). I got in touch with the Apple care USA-Apple care Italy-Apple Store where we recently bought the two unlocked devices and I got the same reply from everybody saying that I should provide IMEI and ICCID codes and ask AT&T to unlock both cellular phones because the devices had been bought at full cost and they are therefore UNLOCKED devices. The phone came with an AT&T card that I have never used. Together with the phones, we also purchased two APPLECARE FOR IPHONE contracts for 99$ each.
    A contact would be appreciated in order to attempt a solution, whether possible. What I would like to receive is an AT&T valid reply to my inquire.
    Best Regards.
     
  2. acfrazier macrumors newbie

    Joined:
    Oct 21, 2008
    #2
    Unfortunately, since you purchased AT&T locked phones, despite paying full price AT&T will not unlock them for you no matter how many times you ask. This has been their policy since the iPhone first came out in 2007. I don't know how you managed to activate on another carrier originally, but you're screwed now.
     
  3. thatdrewguy macrumors regular

    Joined:
    Mar 14, 2009
    #3
    No, the phones that were bought were unlocked to begin with. Why these became locked is a mystery as many people have done the restore and their phones remain unlocked.

    http://forums.macrumors.com/showthread.php?t=1254114
     

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