Issue, need to start as new... Help

[MrMister111]

Have a friend with an issue on iPhone 6S. The health app is not registering anything, steps etc. iPhone been swapped by Apple, recovered with iCloud backup, but same issue.

So now we've been asked by Apple to start afresh and see if issue hours away add they are now thinking it's a software bug...

So obviously everything is backed up via iCloud, contacts, email, photo library etc.

If we start as a new iPhone straight away we can see if the issue goes away, but then we can't recover from an iCloud backup.

So how can we start as a new iPhone, but then still get the contacts, photo library, email etc back, one at a time to make sure all works with health app.

Once setup as a new iPhone then we'll do another iCloud backup and delete the original backup.

Thanks

 

[3568358]

Set up the iPhone as new. Once you sign into your Apple ID then all of your contacts and such will transfer right over to the new device. Photos and email and all that should transfer over as well, especially if you had iCloud photo library on (on the original phone), and turn it on on the new phone. Even if you didn't or dont have iCloud photo library on, I'm pretty sure the photos will still transfer any how.

 

[Shadowbech]

You can still get your contacts, photo library, emails back even if you start as new. Since you mentioned that it is stored in the iCloud, so you should be able to get those back no problem. However, if you do start as new, then you will lose all text messages.

 

[MrMister111]

Ah ok so the only thing I'll lose is message lists?

So basically if you have everything iCloud wise switched on, using iCloud backup doesn't do that much extra really?

 

[3568358]

Ah ok so the only thing I'll lose is message lists?

So basically if you have everything iCloud wise switched on, using iCloud backup doesn't do that much extra really?

correct. You will be okay setting it up as new, everything will transfer over except for the text messages that you had on the old phone.

Word case scenario, you can always restore again from the backup.

 

[MrMister111]

Thanks for replies, worked fine. They weren't bothered about the messages so was easier.

It also fixed the bug on health....a new setup as iPhone, health worked... Strange software bug then...?

 

[skiltrip]

I've had that bug once too. A restore and setting up as new fixed it same as you.

 

[yaboyac29]

Thanks for replies, worked fine. They weren't bothered about the messages so was easier.

It also fixed the bug on health....a new setup as iPhone, health worked... Strange software bug then...?

Did you maybe have this setting turned off?

(Mine is off, I don't use it)

 

[MrMister111]

That was on, the iPhone was took to Apple also and checked and they also gave a new (presume refurb brown box) one as well