So, I walked into an Apple store yesterday (10/4) to return my XS Max that ordered from Apple (with Verizon financing) on pre order day and I received on 9/24.
The guy helping me process the return tells me “hold on a second - I’m gonna get a manager. There seems to be an issue returning your phone.”
The manager then comes over and tells me she will issue the refund, but I’m past the 13 day return window for my carrier and she can’t guarantee that once she processes the return, that I won’t still be charged since I’m “locked in” to this contract.
Has anyone else experienced this??
I’ve looked at the “view your next bill” on Verizon’s website and it seems to have removed the activation charge and monthly payment plan from my line, but the whole encounter didn’t make any sense. Verizon themselves offer a 14 day return period, how would they be able to lock you in a “contract” at 13 days?? Not to mention, I was under the 13 day mark from the day I received the phone..
The guy helping me process the return tells me “hold on a second - I’m gonna get a manager. There seems to be an issue returning your phone.”
The manager then comes over and tells me she will issue the refund, but I’m past the 13 day return window for my carrier and she can’t guarantee that once she processes the return, that I won’t still be charged since I’m “locked in” to this contract.
Has anyone else experienced this??
I’ve looked at the “view your next bill” on Verizon’s website and it seems to have removed the activation charge and monthly payment plan from my line, but the whole encounter didn’t make any sense. Verizon themselves offer a 14 day return period, how would they be able to lock you in a “contract” at 13 days?? Not to mention, I was under the 13 day mark from the day I received the phone..
