Issue with 2 iPhone x

[Brandonjr36]

Hey guys just received 2 new iPhone x’s in the mail. One of them has a piece of dust under the camera lens. And the other has a piece of glue on the top. What would you all do? Is the glue just a little piece that will go away on it’s own? Anyone else had these issues

 

[yanki01]

if you're not happy. return them to apple to get them swapped out.

 

[44267547]

Hey guys just received 2 new iPhone x’s in the mail. One of them has a piece of dust under the camera lens. And the other has a piece of glue on the top. What would you all do? Is the glue just a little piece that will go away on it’s own? Anyone else had these issues

The answer is very easy, exchange them for returns if you are not content. But understand, your next device could likely have dust underneath the camera lens as well, it's just a matter if you're looking for it or not.

As far as the device with glue, it won't go away unless you try to remove it, that is if it can be removed without damaging the iPhone. I personally would just exchange that device alone if it had glue on it.

 

[Brandonjr36]

My only problem is there’s not an Apple store close to me at all. 150 miles away

 

[MacDawg]

My only problem is there’s not an Apple store close to me at all. 150 miles away

I've never understood why people choose to live so far away from an Apple Store

j/k

 

[orev]

Dust under the lens is a common issue and probably not worth bothering about unless you can see it affecting picture quality.

For the glue, is it inside or outside? If you can, just scrape it off with your fingernail. If it's inside, return it. That's a defect.

 

[Brandonjr36]

Dust under the lens is a common issue and probably not worth bothering about unless you can see it affecting picture quality.

For the glue, is it inside or outside? If you can, just scrape it off with your fingernail. If it's inside, return it. That's a defect.

It’s right between where the glass and body meets

 

[jtwlbz]

It’s right between where the glass and body meets

Ive seen alot on 8+ and x. Just use a wooden tooth pick and get them out. Also seen alot dust in lens. These are really common. Dont bother. Ensure you have nice uniform oled screen thats more important

 

[Shadowbech]

It’s right between where the glass and body meets

I think this may effect the IP 67 rating so may as well get it exchanged.

 

[JoeyD74]

I've never understood why people choose to live so far away from an Apple Store

j/k

I have three within 15 minutes of driving.

 

[DNichter]

Ummmmmm, return it.

 

[Brandonjr36]

Ummmmmm, return it.

Which one? Or both?

 

[DNichter]

Which one? Or both?

Both. Expensive items. No reason to accept defective ones.

 

[Brandonjr36]

Both. Expensive items. No reason to accept defective ones.

Yeah I’ll have to call them. They will probably make me give them a credit card til I send these ones back