Issue with FaceTime on iPhone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Jonobigblind, Dec 23, 2012.

  1. Jonobigblind macrumors member

    Jul 18, 2008
    Hi, I've got an iPhone 5 and only use FaceTime on my home wifi network but have an issue with the sound cutting out all too frequently.

    The call appears to be normal for the first five minutes or so and then the sound drops out on my side only (the other party can still hear me fine).

    A hangup and redial sorts it out but then it reoccurs after another two minutes or so. Google hasn't been too much help and Apple haven't responded to a fault I raised with them about a week ago.

    Thought I'd see if anyone else here has had this type of issue and / or knows a solution.

    Merry Christmas.
  2. spyguy10709 macrumors 6502a


    Apr 5, 2010
    One Infinite Loop, Cupertino CA
    Howdy -

    Not too sure I've ever heard of that, but try restoring your phone to factory --- it will wipe everything - plug your phone into iTunes, and restore it from factory...

    It's inconvenient but that's what apple would have told you to do :p
    If that doesn't work, try going to a retail store.
  3. Jonobigblind thread starter macrumors member

    Jul 18, 2008
    That's got to be worth a shot.

    Cheers Spyguy

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