Issue with iTunes purchase

Discussion in 'iPod' started by bevo, Jun 11, 2010.

  1. bevo macrumors regular

    Jul 19, 2002

    So my girlfriend bought season 2 of Damages. The files downloaded, but the videos refuse to play. Just a blank screen. No audio or video. Just a time stamp of where the video is while playing (i.e. 24mins into a 43 min video).

    I tried opening those files with vlc and quicktime independently, but nothing works.

    All her other videos work fine except this purchase. How can I fix it? If I try to redownload them, will they be charged again to me?
  2. yancey47 macrumors regular

    May 21, 2008
    Shoot an email to iTunes customer service. In my experience, they've been very helpful with any problems I had. They will most likely send a new download of the purchase your way.

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