Issue with iTunes purchase

Discussion in 'iPod' started by bevo, Jun 11, 2010.

  1. bevo macrumors regular

    Joined:
    Jul 19, 2002
    #1
    Hey,

    So my girlfriend bought season 2 of Damages. The files downloaded, but the videos refuse to play. Just a blank screen. No audio or video. Just a time stamp of where the video is while playing (i.e. 24mins into a 43 min video).

    I tried opening those files with vlc and quicktime independently, but nothing works.

    All her other videos work fine except this purchase. How can I fix it? If I try to redownload them, will they be charged again to me?
     
  2. yancey47 macrumors regular

    Joined:
    May 21, 2008
    #2
    Shoot an email to iTunes customer service. In my experience, they've been very helpful with any problems I had. They will most likely send a new download of the purchase your way.
     

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