Hey, So my girlfriend bought season 2 of Damages. The files downloaded, but the videos refuse to play. Just a blank screen. No audio or video. Just a time stamp of where the video is while playing (i.e. 24mins into a 43 min video). I tried opening those files with vlc and quicktime independently, but nothing works. All her other videos work fine except this purchase. How can I fix it? If I try to redownload them, will they be charged again to me?