Resolved Issue with iTunes

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by RossMak, Jul 22, 2015.

  1. RossMak macrumors 6502

    RossMak

    Joined:
    Jun 14, 2012
    #1
    Hi Everyone

    I am having an issue where I have music that I have previously purchased that I am unable to play on my Mac as it says "Item cannot be downloaded as it was not purchase with your ID"

    These are all stored locally on my phone and have not been purchased with any other Apple ID.

    What is even more odd is that it is mostly whole albums however having another look I have some albums that have some songs that work and others that don't

    Any advice would be appreciated.
     
  2. eXoenDo macrumors member

    eXoenDo

    Joined:
    Jun 7, 2010
    #2
    Do you subscribe to both Apple Music and iTunes Match?
     
  3. RossMak thread starter macrumors 6502

    RossMak

    Joined:
    Jun 14, 2012
    #3
    Yes I am on the family plan and I am the main account and it's my account logged on the Mac and never been any other account used on it.
     
  4. eXoenDo macrumors member

    eXoenDo

    Joined:
    Jun 7, 2010
    #4
    Turn on the "iCloud Status" tab in iTunes. Notice if you're able to play music showing as "Apple Music" or as "Matched". I've been having this issue with any item showing as "Matched" and some of the items I added from "Apple Music" switched to "Matched".
     
  5. RossMak thread starter macrumors 6502

    RossMak

    Joined:
    Jun 14, 2012
    #5
    Sorry I realised what you said. I am an apple music subscriber but not Match
     
  6. RossMak thread starter macrumors 6502

    RossMak

    Joined:
    Jun 14, 2012
    #6
    I fixed this by unselecting iTunes library and then re selecting it, someone from Microsoft must have built iTunes
     

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