Issue with Magic mouse and new 5k riMac

Discussion in 'iMac' started by bwsteg, Oct 29, 2014.

  1. bwsteg macrumors 6502

    Joined:
    Sep 25, 2012
    Location:
    Queens NY
    #1
    I'm having an issue where the Magic Mouse stops scrolling, etc after I wake the unit up from a sleep. It doesn't always happens but I've noticed it always happens when it takes about 10 seconds to get the machine to wake up instead of the normal 1-2 second wake up. I called apple care and the rep said to disable the feature allowing the hard drive to shut off while on sleep mode.

    Has anyone experienced this or have any solutions? I must restart the machine in order to get everything working properly.

    From my gatherings, it seems to be an issue with the Bluetooth.
     
  2. srfeiny macrumors newbie

    Joined:
    Oct 24, 2014
    #2
    I have the same problem so I changed the setting not to turn hard drives off during sleep.
     
  3. bwsteg thread starter macrumors 6502

    Joined:
    Sep 25, 2012
    Location:
    Queens NY
    #3
    I did the same and the issue still occurs...
     
  4. Djay1, Oct 29, 2014
    Last edited: Oct 29, 2014

    Djay1 macrumors member

    Joined:
    Nov 7, 2011
    Location:
    Middle Tennessee
    #4
    Just experienced the mouse scrolling freeze on mine for the first time 5 minutes ago.

    I had done a manual sleep. I don't know if screen saver into sleep does the same.

    Have not changed "hard drives off during sleep". Prefer not to.
     
  5. BNyleen581 macrumors newbie

    Joined:
    Oct 30, 2014
    #5
    Same... With Details

    Just picked up the new Retina iMac and have the same issue. When my computer wakes from sleep the Magic Mouse stops all touch functionality.

    When I go into System Preferences the Mouse menu has no touch options, just a simple screen showing track speed and double click speed. Usually after a few minutes the computer signifies that the Bluetooth signal from the mouse has been lost, yet the mouse continues to work with basic functionality. Toggling HDD sleep does nothing, only a system restart fixes it.

    It seems obvious to me the problem is in the Magic Mouse touch controls in the System or the Magic Mouse itself, maybe it is the Bluetooth. But my other peripherals work just fine, so I'm inclined to think its the System or Mouse.
     
  6. bwsteg thread starter macrumors 6502

    Joined:
    Sep 25, 2012
    Location:
    Queens NY
    #6
    This is the exact same issue I have, well described.

    Also, I guarantee its a bluetooth issue because the keyboard also has issues. It works how it should but when you press the capslock key, the green light doesn't lit.
     
  7. Djay1 macrumors member

    Joined:
    Nov 7, 2011
    Location:
    Middle Tennessee
    #7
    As mentioned above in this thread, I have had the same issue with the Magic Mouse post sleep mode.

    This is only one trial, but perhaps it will keep working: Instead of waking by touching a key or clicking the mouse, I touched the power button briefly. After that method the mouse's scrolling was fine. Maybe just serendipity but worth trying. :confused:
     
  8. bwsteg thread starter macrumors 6502

    Joined:
    Sep 25, 2012
    Location:
    Queens NY
    #8
    I will try this. I never thought of waking it up via power button because I thought it would shut the iMac off..
     
  9. Djay1 macrumors member

    Joined:
    Nov 7, 2011
    Location:
    Middle Tennessee
    #9
    Knocking on wood but my few trials using the power button brief press has continued working. I'm also letting the Mac go to sleep after the screen saver times out rather than me clicking the sleep manually.

    Nothing definitive for sure but I will keep this routine until the machine brings me back to bug reality. :confused:

    Please let me know if this "magic routine" shows any promise. If it fails for me later I'm gonna add standing on one leg while clicking. :p
     
  10. bwsteg thread starter macrumors 6502

    Joined:
    Sep 25, 2012
    Location:
    Queens NY
    #10
    Ive been waking the iMac using the power button for the entire day and so far so good.

    While I am sort of relieved this may be the "cure", I'm still slightly displeased with Apple about this issue. I've been on the phone with apple care for over 3-4 hrs trying to find a fix and all of them have been clueless thus far...
     
  11. OurDarkness macrumors member

    OurDarkness

    Joined:
    Oct 11, 2014
    Location:
    Greece
    #11
    So, I am having similar issues with the Magic Mouse.. for no apparent reason it just stops scrolling and the right click button is disabled. I have checked in Preferences, unchecked and checked the proper tick boxes but it doesn't seem to affect it.

    Switching off and then back on, seems to correct the situation but not always.

    Shaking the mouse a little seems to work too sometimes, lol

    Is there a permanent solution for this? Is it bluetooth-related, software related, or what?
     

Share This Page