Issue with new Apple Leather Case

[earthdog]

Waiting on a replacement first time I have ever seen this in all my Apple Cases.

Update: Perhaps no replacement. Apple just tried to tell me its a 3rd Party case. After we resolved that now they are saying no warranty on Leather Products.... Chat is continues....

 

[Hooterville]

Waiting on a replacement first time I have ever seen this in all my Apple Cases.

Update: Perhaps no replacement. Apple just tried to tell me its a 3rd Party case. After we resolved that now they are saying no warranty on Leather Products.... Chat is continues....

This sucks, where did you purchase it from?

 

[nmeed]

Try to take it in... seemingly everyone is taking theirs in for a replacement because of the corner issue with them.

 

[earthdog]

I bought it from Apple.Com... They are still trying to refuse. I know I can go to the store 30 miles away. Now I am pushing on principle...

 

[earthdog]

What an ordeal this has been. This has been my first experience with Apple outsourcing support. It was terrible after the third so called supervisor they scheduled a call for me with a Specialist who immediately said no no no we are going to send a replacement. It was very clear the first three people (who’s first language was not English nor did they even seem to know the product line) were nothing but ”NO PEOPLE” poorly trained. I hope this is not a sign of Apples high standards of Customer Service changing.

 

[MichaelMidnight]

yikes