iPhone XS Max Issue with XS max...anyone else?

Discussion in 'iPhone' started by BrownH, Nov 13, 2018.

  1. BrownH macrumors newbie

    Joined:
    Mar 14, 2018
    Location:
    Canada
    #1
    I posted this earlier and did not get any answers. I am going to attach photos from the screen-recording this time because that will probably help.

    I have been having sort of a flickering issue with my XS Max since I got it on launch. I thought it was only with two apps, but it happened the other day with the settings app. I basically will swipe up to get home and out of an app, and then swipe either left or right and a "ghost" image of the app icon (or something within the app) appears in the top left corner. Or even sometimes it appears in the middle of the screen.

    I erased the phone and got everything from iCloud to rule out an issue with my back-up, and then I took it in to the Genius Bar and showed her the screen recording she said it was an issue with the screen being over sensitive so they replaced the display. Got home and it was still happening.

    It isn't a huge problem or anything it is just distracting and can happen quite frequently depending on the day. Just not what you expect to happen on a brand new $1500 phone.

    I thought it was only with two apps, but it happened the other day with the settings app. I basically will swipe up to get home and out of an app, and then swipe either left or right and a "ghost" image of the app icon (or something within the app) appears in the top left corner. Or even sometimes it appears in the middle of the screen. I can usually replicate it if I try, but it also happens just on regular day-to-day use when I have forgotten about it...

    Has anyone else noticed this?

    Hope to hear some feedback! It would be greatly appreciated!

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  2. Deacon-Blues macrumors 6502a

    Deacon-Blues

    Joined:
    Aug 15, 2012
    Location:
    California
  3. AlthePal macrumors newbie

    AlthePal

    Joined:
    Oct 20, 2018
    #3
    Whoa that’s so weird! That doesn’t happen on my XS Max. If you had your display replaced already and youre still seeing that issue, I would definitely get Apple to replace the phone. Somethings not right with the internals on your phone.
     
  4. chanerz macrumors 65816

    Joined:
    Jul 7, 2010
  5. Risonanza78 macrumors member

    Risonanza78

    Joined:
    Oct 12, 2015
    #5
    My issue wit XS Max, faceid no working it Asks me always code, Face ID block.
    I proof to reset, but after Turn off iPhone and I created a new Face ID.
     
  6. BugeyeSTI macrumors 68030

    BugeyeSTI

    Joined:
    Aug 19, 2017
    Location:
    Arizona
    #6
    I’d say you should go back to the Apple store for a replacement device.
     
  7. stafil macrumors 6502

    Joined:
    Sep 15, 2017
    #7
    I get it too sometimes.

    I don't think it has anything to do with hardware. Looks like a software issue to me.
     
  8. BrownH thread starter macrumors newbie

    Joined:
    Mar 14, 2018
    Location:
    Canada
    #8
    Okay, thanks for the replies. I had an appointment at Genius Bar today and they thought it was strange and replaced the device. Just had the issue again with the new phone so must (?) be software...
    Such a pain to go through replacements and still have an issue.

    Figure I’ll just let someone at apple support know about it and hope the next update fixes it.
     
  9. quietstormSD macrumors 6502a

    quietstormSD

    Joined:
    Mar 2, 2010
    Location:
    San Diego, CA
    #9
    This looks like the app ghosting on the home screen issue in iOS 11 that was eventually fixed in an update for iOS 11. I haven’t gotten it since and now have an Xs Max and haven’t gotten it on this device too
     
  10. Banglazed macrumors demi-god

    Banglazed

    Joined:
    Apr 17, 2017
    Location:
    Cupertino, CA
    #10
    Software issue.

    Put device into recovery mode and use iTunes to "Update" the device. Retest.

    Recovery mode: https://support.apple.com/en-us/HT201263

    or

    Restore device using iTunes and set up as new. Redownload apps and sign into iCloud to resync data.
     
  11. tl01 macrumors 68020

    Joined:
    Jun 20, 2010
    #11
    Did you set up the new phone as a completely new phone? Or did you use a back up?
     
  12. BrownH thread starter macrumors newbie

    Joined:
    Mar 14, 2018
    Location:
    Canada
    #12
    I set up the phone as new and synced what I could from iCloud. So I have everything backed up up to iCloud so everything came back except my apps and settings and stuff like that.
    --- Post Merged, Nov 14, 2018 ---

    When I got my replacement device I set it up as new, and I also tried that erase and restore and set up as new before going to the Genius Bar!
    Maybe I should try the recovery mode.
     
  13. SeanLe macrumors member

    SeanLe

    Joined:
    Dec 2, 2017
    Location:
    Australia
    #13
    I have this sometimes... I think it’s more software. I’ve had three different XS Max’s and they all did the same at random times.
     
  14. jagolden macrumors 6502a

    jagolden

    Joined:
    Feb 11, 2002
    #14
    Check your Face ID settings to make sure unlock phone is on as well as other options.
    Otherwise you should start a separate thread devoted to this.
     

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13 November 13, 2018