I posted about my issue with my computer earlier but now on top of everything else, the battery is completely spent and won't hold a single charge at all. I reset the SMC and still get "Condition: Replace Now". I spoke to Apple today and was lucky enough to speak to one of the relations managers. He told me he would email the Executive Relations advisors as well as the boss of the advisor in order to express my wish to have a new advisor assigned to my case. Just spoke to a woman within the ER team and "Apple's answer still remains the same." This is completely ridiculous. Any advice would be great.