Issues with Itunes Movies

Discussion in 'Apple TV and Home Theater' started by flakk-jakket, Jan 2, 2019.

  1. flakk-jakket macrumors newbie

    flakk-jakket

    Joined:
    Jan 2, 2019
    Location:
    AZ
    #1
    All, I am new here and having some weirdness happening.

    I have an AppleTV 4K and recently got a 4k TV. I noticed that a bunch of HD movies I had bought over the years were playing in SD.

    Here is how the weirdness happens: I have a movie I mistakenly bought in SD (Donnie Brasco). If I go tot he movie store and then to 90's essentials for $4.99 and go to that movie, it has a button to but for $4.99 or add to want list. Perfect. If I got to Misery (same category) it shows in HD and I have a button to PLAY as I own the HD version. Perfect.

    But when I go to Reservoir Dogs it has the PLAY button instead of the buy button, but at the top the HD logo isn't there. Like it knows I have the HD version but wants to only play the SD version. I can replicate this on a ton of movies.

    Apple Support said I bought the SD version but since 99% of the movies I buy are through Apple TV and I only show the HD movies, and these are all available in HD that argument doesn't hold water. Plus I know these were playing in HD before. Plus, that doesn't explain why I, if I supposedly only have the SD version, why I don't get the BUY button instead of the PLAY button like I do with Donnie Brasco.

    I appreciate any help!
     
  2. BODYBUILDERPAUL macrumors 65816

    Joined:
    Feb 9, 2009
    #2
    Hi buddy. The old SD movies can be 'hidden' from your account. Delete the SD movie. It will disappear from your Apple TV screen and you'll be able to play the bought HD one. You can always 'unhide' a deleted movie by going into your iTunes account.
     
  3. flakk-jakket thread starter macrumors newbie

    flakk-jakket

    Joined:
    Jan 2, 2019
    Location:
    AZ
    #3
    So when I go tot he movie store in iTunes, it says I have the SD version and that I can buy the HD version. On my AppleTV it doesn't prompt me to buy the HD version but instead offers me the SD version to play.

    Makes no sense. And I know I bought the HD version
     
  4. BODYBUILDERPAUL macrumors 65816

    Joined:
    Feb 9, 2009
    #4
    Do you have iTunes on your computer? If so, click the info button and file. It will say the date that you bought it. Go into your accounts and your bill/invoice will be there. It will confirm on that whether it was a HD purchase or not. Also, you'll see under file the size of the film that's a great way to know whether it's SD or HD owned!

    Even though I've used Apple TV for the last 8 years, I ALWAYS buy my iTunes purchases on my MacBook. I just feel that I have more control with it - maybe because it has a proper keypad & I'm used to using it for any hours a day etc.
     
  5. flakk-jakket thread starter macrumors newbie

    flakk-jakket

    Joined:
    Jan 2, 2019
    Location:
    AZ
    #5
    Well thats another conundrum. I did just as you said last week and they don't say they are HD movies. But if they weren't HD then it should prompt me to buy the HD version rather than showing me the SD version. On top of that, these are all HD movies and I always buy via AppleTV and I don't see the SD versions. I don't even remember how to even see them let alone buy them. And every one of these movies were bought on sale (as are nearly all the movies I buy).
     
  6. BODYBUILDERPAUL macrumors 65816

    Joined:
    Feb 9, 2009
    #6
    If they don't say that they are HD on your receipt, then sadly, you have bought the SD version. I've never bought films directly from the ATV so I'm not sure but is there a setting on the menu for purchase with 'Buy in SD, buy in HD?'

    All is not lost. I'm sure that if you Email Apple with the genuine mistake that you bought a film in SD and meant to buy in HD, they may help you to buy the HD version. That's good customer practice and they may help.
    Is it also possible that you bought a film in SD because many years ago, the film may not have been available to buy from iTunes in HD?
    The UK was very very behind the USA with this. Sure we had new releases in HD from 2010 or so BUT it took until 2014 for our older films to have a HD option!
    Sadly I bought Meet Joe Black in SD as that was the only option in 2013. Now of course, it is available to buy in HD. Sure it would be lovely if you could pay £1 and have an upgrade but Apple doesn't offer this - maybe too few SD purchases around now.
    Good luck with it all!
     
  7. flakk-jakket thread starter macrumors newbie

    flakk-jakket

    Joined:
    Jan 2, 2019
    Location:
    AZ
    #7
    Nope. I cannot see the SD versions to buy unless the movie was only on iTunes in SD. I assure you I bought the HD versions. It looks like about 2 dozen movies. Maybe more.
     
  8. BODYBUILDERPAUL macrumors 65816

    Joined:
    Feb 9, 2009
    #8
    Very easy to clarify. Simply just check your receipts. They are all there in your account. Find your purchase date by setting 'Info' and then 'File' on the movie.
    It will INSTANTLY say HD if it does not, then you've bought the SD version.
    If it says HD then Apple will sought it for you.

    Not a problem once you've checked your invoice. As I said, they are all there in your account :)
     
  9. flakk-jakket thread starter macrumors newbie

    flakk-jakket

    Joined:
    Jan 2, 2019
    Location:
    AZ
    #9
    Well then somehow, without having the option of buying SD movies-I bought SD movies. Which means I lost a ton of money. I'll never buy another movie through itunes again.
    --- Post Merged, Jan 3, 2019 ---
    But that raises the question. If I can only see HD movies and go find a movie I supposedly bought in SD, it doesn't offer me the option to upgrade, only play (not in HD).
     
  10. BODYBUILDERPAUL macrumors 65816

    Joined:
    Feb 9, 2009
    #10
    Have you checked your invoices? Then, you can get it sorted with Apple. Stop worrying and check your invoices.
    If you bought a film in SD and want to rebut but in HD, simply DELETE the SD film from your iTunes Library. You will then be able to buy in HD.
     
  11. flakk-jakket thread starter macrumors newbie

    flakk-jakket

    Joined:
    Jan 2, 2019
    Location:
    AZ
    #11
    My invoices do not say HD. But since I don't have the option of buying SD..... No idea how that works. And if Donnie Brasco is SD and it asks me to upgrade, then why not the ones I feel I bought in HD?
     
  12. BODYBUILDERPAUL macrumors 65816

    Joined:
    Feb 9, 2009
    #12
    If your invoices do not say 'HD' then you've bought to SD version. The invoice will ALWAYS state HD if you bought or even rented the HD version.
    The ones that you feel that you've bought in HD simply check your invoices.

    Case closed.
     
  13. flakk-jakket thread starter macrumors newbie

    flakk-jakket

    Joined:
    Jan 2, 2019
    Location:
    AZ
    #13
    So explain how I can't select SD but somehow got SD anyway. I can't wait to hear your answer
     
  14. JD2015 macrumors 6502

    Joined:
    Sep 16, 2014
    #14
    Sorry to hear of your situation. iTunes is not as clear as it could be. If I scroll down before purchasing the ITunes movie it will give you the option if another format is available i.e. SD or HD for example) - see attached photo. It is not something I have given Munich thought in the past when purchasing a movie on ITunes. I just click on buy it and expect it to be HD but will now always check.
     

    Attached Files:

  15. BODYBUILDERPAUL macrumors 65816

    Joined:
    Feb 9, 2009
    #15
    I suggest that you Email Apple iTunes. The reason why you cannot select SD is because you have already bought the SD version. I've tried to help as much as I possible can on this issue.
     

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