Can anyone recommend a great, intuitive, well-thought-out, fast, web-based helpdesk solution with a.... modern, elegant user interface and a good backend DB for a company consisting of about 200 workstations and 50 servers? What do you all use? I've been in IT for about 10 years and have tried the following: -- Track-IT: Expensive -- Request Tracker: A pain in the A-- and quite ugly -- SysAid: Easy to install but UI is also quite ugly -- OTRS: I just don't get the UI / workflow - again, quite ugly and disjointed -- Remedy: too big and expensive I've done google searches, etc, and just have yet to find anything I really feel comfortable putting the energy into migrating to. We currently use SysAid but I'm not thrilled about it's UI. I'm looking for a professional, modern UI which will help everyone want to use it. It also needs to have all the basic features such as email to ticket generation, user portal, etc. Asset tracking and management would also be nice for physical assets and software licensing. I can't beleive I haven't been able to find such a system. I'm interested in commercial product as well as free / open source.