It pays to call Apple Care more than once!!

Discussion in 'iPhone' started by Hawkeye411, Aug 28, 2009.

  1. Hawkeye411 macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #1
    I bought an iPhone 3G on the Canada release date of July 11, 2008. On July 1 2009, I noticed that the back of the iPhone cracked near the USB connection. So, I called Apple Care and they sent me a replacement!

    Then, about 4 weeks later, the WiFi stopped working. Everything else works but the WiFi crapped out. When I called Apple Care they told me that my warranty had run out on July 11th and that there was nothing they could do for me. I said that I just received the replacement and that I thought it had a 90 day warranty. He said, no it comes with 90 days telephone support but the warranty only lasts until the original warranty runs out. I checked through my emails but couldn't find anything related to the 90 day warranty but I was SURE that I had read it or someone told me about it.

    So, I called them again tonight. The guy asks me if my call is related to the call last month and I said yes it is. He said that my warranty had run out in July. Then I said, "I was under the assumption that all replacement equipment comes with a 90 day warranty". And the guy says, yes your right. Give me a moment and I will make arrangements to send you a new replacement. I needed it shipped before sending back the broken one and he even waived the $35 fee.

    Geez ...... how could the first person not know about the 90 warranty!!!

    I am SOOOO glad that I called back. The replacement will arrive on Tuesday and he said that it will come with a new 90 day warranty!!

    Cheers.
    :):apple:

    P.S. Here is the link to the replacement warranty information.
    http://images.apple.com/legal/terms/repair/docs/070108a_iphone_OOW.pdf
     
  2. thelatinist macrumors 603

    thelatinist

    Joined:
    Aug 15, 2009
    Location:
    Connecticut, USA
    #2
    This is not unusual with any company. If at first you don't succeed...
     
  3. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #3
    +1 ^^^ Congrats OP, that's the way it should work on the FIRST call....:cool:
     
  4. Hawkeye411 thread starter macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #4
    Got my replacement phone today. It's working great!!

    Hopefully I won't have any issues with this one!!

    Cheers.
     
  5. abz786 macrumors 6502

    Joined:
    Sep 1, 2007
    Location:
    Alberta, Canada
    #5
    you could just go to the Apple Store???
    But hey,as long as everything worked out for yah!
     
  6. Hawkeye411 thread starter macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #6
    That would be great. Unfortunately, the closest Apple store is an 8 hour drive from here. Lol.

    Cheers.
     

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