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It's all about attitude when getting iPhone replaced...

SFStateStudent

SFStateStudent

macrumors 604
Original poster
Aug 28, 2007
7,496
3
San Francisco California, USA
at least that's what the Orange Shirt Genius told us on Friday, September 12, '09 at the Emeryville (Bay Street) Apple Store, California. I drove one of my friends to the Apple Store and mentioned to the Genius that her v1 iPhone had froze-up during the 2.1 firmware update, I did the hard-boot at least 4X and nothing changed. Even tried to restore twice, but the screen remained frozen. Genius brought out a MBP floater to restore and test her iPhone, but it remained frozen. Genius took it to the back and mentioned she would receive a replacement and they would try to transfer her data, (unsuccessful).

While we waited, the Genius told us that he would normally send this sort of issue to the tech support desk, but since we easily explained our issue and weren't "demanding" or "rude" that he took care of the problem himself. I said "good to know!" We walked out with a beautiful refurb v1 iPhone with all the firmware updates, but minus her contacts, pics, music and videos, (which she backed-up on her computer just two days ago)...:p
 
off topic but how long has that emeryville store been there? Where is it located in conjunction to Best Buy? like by all the little shops I assume...its been about a year since I was in that area and I dont remember seeing an apple store. next time I am out there I will have to check it out!
 
Grand Opening was Saturday, November 23, '02, and they gave away T-shirts. It's about a mile away from the BB. Bay Street Apple Store is easiest to reach by taking I-80 to the Powell Street exit as you are heading East on I-80; just do a "drop-pin" Apple Stores and you'll get the Bay Street Apple Store RED PIN!
 
hopefully I'll get to visit this christmas or next summer being in college has really cut down on my visits out there. I'm going to have to visit all the stores out there, our stores are boring here, just in malls and all the same size!!!
 
bassproguy07 said:
hopefully I'll get to visit this christmas or next summer being in college has really cut down on my visits out there. I'm going to have to visit all the stores out there, our stores are boring here, just in malls and all the same size!!!
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You've got to get out to the Stockton Ave San Francisco Apple Store; it's two-stories and has a beautiful seating area for all the free workshops...:cool:
 
Get rid of the demanding, arrogant and demeaning attitude so prevalent nowadays towards retail employees and great things usually happen.
 
skye12 said:
Get rid of the demanding, arrogant and demeaning attitude so prevalent nowadays towards retail employees and great things usually happen.
Click to expand...

I 2nd that... There must have been 5-6 people that interrupted the Genius that was helping us, and they all had "attitude" and loud voices. The Genius sent them to the tech support line which was at least 10 deep. :eek:
 
I do agree with this, but at the same time it's hard to keep the biggest smile on your face when you are going in to get your phone replaced for the 5th time. Just my two cents though.
 
Seems like common sense to me, no? Be more pleasant, be treated more pleasantly.

I think the other thing is that the Geniuses (and other CS-type folks) are probably lied to constantly and it might just be refreshing to them if someone were honest.

I know I admitted to a Genius that after dropping my (3rd) iPhone, the power button had gotten stuck/ lodged inside the case. He took a quick look here and there, asked me to repeat myself (saying that I had dropped the phone), then started filling out the paperwork for a replacement. :) He did admit that a lot of folks have had this issue, though. So perhaps I had that workin' in my favor.
 
couldn't agree more with the op, but would like to add persistance. the combination is deadly. or very successful i should say.
 
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