It's here! - Oops, Thanks for Nothing FedEx

Discussion in 'MacBook Air' started by stevelaw, Nov 16, 2010.

  1. stevelaw macrumors member

    Joined:
    Sep 12, 2007
    #1
    Good news: My new 13" ultimate MacBook Air was delivered to my office yesterday.

    Bad news: The box was destroyed on one corner (see attached pix)

    At first I thought all was well when it powered up. Then I realized the notebook was rocking on the table (ie would not sit flat) and the height of the keys on the lower right corner of the keyboard was much lower than the rest of the keyboard.

    It's on its way back to Apple. Waiting again for the shipment from China...............
     

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  2. MikePA macrumors 68020

    MikePA

    Joined:
    Aug 17, 2008
    #2
    How do you know FedEx is responsible for the damage?
     
  3. Mac Composer macrumors member

    Joined:
    Oct 29, 2010
    #3
    Well let's see. All packages leave China in perfect condition. They couldn't ship if the packaging was damaged. It arrives at the destination damaged.

    Gee, I wonder who was handing it between the time it left China and arrive at the destination.

    Could it be UPS.
    Nope, don't think so. Wanna take another guess?
     
  4. cherry su macrumors 65816

    cherry su

    Joined:
    Feb 28, 2008
    #4
    Well, that's unfortunate. :/ Hopefully Apple is the one paying to ship the unit back.
     
  5. hcho3 macrumors 68030

    Joined:
    May 13, 2010
    #5
    That is horrible...
    Did apple give you any credits or anything to compensate this?
     
  6. stevelaw thread starter macrumors member

    Joined:
    Sep 12, 2007
    #6
    Shipped Fed Ex, arrived Fed Ex. I don't think my secretary dropped it between the front desk and the twenty yard walk to my office. Wait..... I'll check tomorrow....not.

    Unfortunately, she did not realize it was a notebook computer or she would have refused delivery.
     
  7. stevelaw thread starter macrumors member

    Joined:
    Sep 12, 2007
    #7
    No credits, but Apple was pretty good re the return. I offered to send the pix (taken before anything was opened) but they said just to repack it and send it back with the prepaid label they provided. Fed Ex had it the same day.

    Interestingly, Apple told me just to pack it up in the same screwed up box that I received.
     
  8. Bluemeanie1976 macrumors 6502a

    Bluemeanie1976

    Joined:
    Nov 1, 2009
    Location:
    Veliko Tarnovo, Bulgaria
    #8
    I'm surprised the damage on that picture effected the MBA that much. There is quite a gap in the box to the air, and the air box itself should provide some protection. It must have been a he'll of a bump it received.
     
  9. stevelaw thread starter macrumors member

    Joined:
    Sep 12, 2007
    #9
    Me too. I truly hoped it would be OK. Am attaching a photo of the inside of the box. You can see a little deformed area on the notebook. At first I thought it was only the light on the notebook, but after the warped issue and the strange keys I looked again and it was slightly damaged. Must have been a pretty good hit.
     

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  10. Mr. Savage macrumors regular

    Mr. Savage

    Joined:
    Jun 11, 2010
    Location:
    Toronto
    #10
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_3 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7E18 Safari/528.16)

    Yeah, but did Apple ask, "How do we know Fed-Ex is responsible for the damage?" ;)
     
  11. tubbymac macrumors 65816

    tubbymac

    Joined:
    Nov 6, 2008
    #11
    Think you need to hire a smarter secretary. Would solve more than just this problem.
     
  12. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #12
    It's too bad, but it happens. Hopefully you'll get your replacement MacBook Air quickly and all will be well.
     
  13. hcho3 macrumors 68030

    Joined:
    May 13, 2010
    #13
    Ask for one...
    I have been heard people get as much as 200 dollars credit.
     
  14. Loonytik macrumors 6502a

    Loonytik

    Joined:
    Jun 2, 2008
    #14
    Well, if it's any consolation the MBA is worth the wait.

    :D
     
  15. bcaslis macrumors 68020

    Joined:
    Mar 11, 2008
    #15
    Sorry to hear about your MBA. That is some really nasty damage!
     
  16. MikeinJapan macrumors regular

    Joined:
    Apr 23, 2010
    Location:
    Tokyo
    #16
    That really sucks but I guess these things happen. Waiting all over again is going to be fun!
     
  17. teski macrumors regular

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    Oct 23, 2010
    #17
    That's a ridiculous response!
     
  18. chrono1081 macrumors 604

    chrono1081

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    Jan 26, 2008
    Location:
    Isla Nublar
    #18
    I got a $180 credit without even asking for one. I was simply super polite on the phone.

    I had a defective ACD that had a few missing pixels, Apple rush shipped me a new one before I even sent the old one back, credited me $180 for my "inconvenience" (even though it was really no big deal, it happens), and bundled the purchase with the Applecare I bought on my macbook pro a month and a half earlier so that both machines were covered under applecare.
     
  19. yourwiseguy macrumors regular

    yourwiseguy

    Joined:
    Nov 8, 2010
    #19
    In my experience Apple has always been extremely pleasant in dealing with situations like this. Glad to hear that they are still taking care of their customers.
     
  20. Pipper99 macrumors 68000

    Pipper99

    Joined:
    Aug 14, 2010
    Location:
    Fort Worth, TX
    #20
    Ugh, my replacement arrives tomorrow: my first MBA had a big hole punched in the box, and the Air had some issues. Apple was real good about replacing it. It's been a week since I dropped off the return at Fedex. I wish that I had purchased this at the apple store instead of dealing with shipping.
     
  21. tubbymac macrumors 65816

    tubbymac

    Joined:
    Nov 6, 2008
    #21
    It doesn't take a rocket scientist to put two and two together. A smarter secretary would have noticed a package coming from Apple that looked like one of it's corners had been nearly kicked in and refused the package.

    He's lucky everything turned out well since Apple has great customer service. But imagine if the box had been from another company that that gave him a hard time or refused to replace it? What if it was something in the box costing even more money and he couldn't get his money back?

    If you're not smart enough to check where a package comes from before you sign it and further, to accept a grossly deformed package at that, you shouldn't be working in any capacity where you're accepting thousand dollar goods.
     
  22. mm1250 macrumors 6502

    Joined:
    Sep 3, 2007
    #22
    You guys make it sound like Apple is going out of it's way to do a product return.

    They actually like when Fedex screws it up. They now just sold 2 laptops! One laptop to you, and the other one to FedEx who BTW has to pay full price for the damaged shipment. Only winner I see here is Apple!
     
  23. snberk103 macrumors 603

    Joined:
    Oct 22, 2007
    Location:
    An Island in the Salish Sea
    #23
    Sorry about the Air.... I'm not surprised about the using the same box... It's not like they're worried that the computer will get damaged, eh?

    What would be interesting is if FedEx refuses to accept the shipment because of the damaged box. And, you'd have to pity the driver. He/she doesn't make the rules - they just get to listen to the sarcastic answers from the shippers. :)

    Good Luck with your next one.
     
  24. wirelessmacuser macrumors 68000

    wirelessmacuser

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    Dec 20, 2009
    Location:
    Planet.Earth
    #24
    Well said.
     
  25. MikePA, Nov 17, 2010
    Last edited: Nov 17, 2010

    MikePA macrumors 68020

    MikePA

    Joined:
    Aug 17, 2008
    #25
    Well let's see....I didn't assume it left China in perfect condition. Oh, and I wasn't talking to you.

    Sympathies to the OP. Given the packaging and the relatively light weight, I can't see that damage resulting from it just being dropped.
     

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