iTunes 10.5 and iPhone 4S / iOS5 mis-synching?

Discussion in 'iOS 5 and earlier' started by jman995x, Nov 2, 2011.

  1. jman995x macrumors regular

    Sep 8, 2007
    Okay, originally (in another post) I asked for any explanation why the Ringtones that I loaded onto my iPhone 4S were now stuck on the phone and couldn't be deleted using iTunes and Syncing (only way to get them off was to do a restore to New).

    I've come to find out that the problem seems to be much bigger.
    My Music Library is on an external HDD. Some of the songs that I had synced to the iPhone show up in both iTunes and the iPhone...but they are greyed out with a little "Refresh" wheel next to them (however, because they are greyed out, clicking on any part of the wheel or name doesn't do anything).
    So, being unable to figure out why this was, I thought I would start from scratch and I UNchecked all of the "Sync" categories (i.e.: Music, Movies, Ringtones...everything)...and hit "Sync".
    After the "Sync", iTunes shows my iPhone as completely clean with ~ 57GB of free space.....However....when you look on my iPhone, ALL of my Music, Movies, Ringtones, etc. are still there.

    Any thoughts as to why iTunes (10.5) is oblivious as to what is going on with my iPhone 4S?


  2. HazyCloud macrumors 68030


    Jun 30, 2010
    I use the 'manually manage music' option in iTunes for my devices and I haven't ran into too many issues. I have however ran into your greyed out songs issue. The only way to fix it was to delete the song(s) and re-add them to the iPhone.

    If you've unchecked all of your sync boxes, the only way to see if there's anything on there is by checking it in iTunes. Click on your device on the left and see if you see anything under music or ringtones.
  3. dmadhu macrumors newbie

    Nov 9, 2011
    New York, USA
    my iTunes library (10.5 )won't allow me to add any ring tones.
    no matter what i do, they are .m4r, they are custom ring-tones, i have the actual file that will "play" in iTunes when i double click on it, but it won't add or sync in iTunes.
    Please help!!!! :mad:
  4. sulliweb macrumors regular


    Mar 13, 2011
    This happened to me too... (Well, the greyed out music). The easy answer is to sync using the cable, not WiFi. I think I had to disable WiFi syncing for it, sync it once without WiFi, then re-enable it.

    Or something like that, I really don't remember, but your situation isn't unusual. If you search here and on the net, there are at least a few articles where people have had the same thing happen.
  5. CosmoPilot macrumors 65816


    Nov 8, 2010
    South Carolina
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

    This has happened to me too. I don't know the answer, but I'm certain it is some sort of bug with downloading music from iTunes in the Cloud, then syncing other music manually.

    All the greyes out music are songs I previously downloaded from iTunes in the Cloud. After syncing the rest of my music via a cable and iTunes, I now have 2 copies (one greyes out and the other is playable).

    I too deleted my phone of all music, but iTunes showed the greyes out songs still on my phone, even though my phone showed nothing installed.

    My daughters iP4 is doing the same thing now. It is quite frustrating.

    Let me know if you figure out a fix for this.

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