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iTunes (12.1.2) freezes when opened.

VideoBeagle

VideoBeagle

macrumors 6502a
Original poster
Aug 17, 2010
823
18
App Q&A testing by request.
When I click to open iTunes, the program opens but moments later, it freezes and I get the volleyball.

Every time.



I've tried creating a new library, and that didn't help, so it's not corruption there.

No devices are attached.



Nothing in the report log points to anything (but it's not like I can really understand it, and if there isn't something that says "Crash here" I won't see it).



Is anyone else having this issue, or a solution?



(iMac, Mavericks, 10.9.5)
 
UPDATE: The problem is in the "Store" tab. Disconnecting from the network, it starts fine. Plug the cable back in, go to the store tab, and it freezes.

I started it again and had Little Snitch block outgoing to itunes.apple.com when the store tab opens, and it opens fine.
pCjIhCL.png

I can allow the radio and match tab to connect without issue..so it's something with the store...
 
You may have Little Snitch blocking too much, or could be just one wrong port blocked.
There's a couple of links in this thread that may point you in the right direction.
Particularly note the list of ports that iTunes uses. It's linked in one of the articles that are listed. There's a few ports that you need to leave unblocked. Watch for a couple of very simple items to check. For example, make sure that your system clock is set for the correct time, and the correct time zone. Believe it or not, wrong time zone, even though the time is correct, can make the difference when set correctly.
 
No..Little Snitch isn't the problem..There was no blocking when this started.

I've now narrowed it to s.mzstatic.com being the problem connection. With all the connections allowed but this one, and it runs fine, though no store, since that's where the store databases are.

I can ping s.mzstatic.com fine, so it's not a connection issue.
 
Can you connect successfully to the iTunes store, if you log in to another user account on your Mac?
This would be a good time to create a new user, just for testing.
As it is a new user account, you would go through a short setup to even get to the iTunes store, but this is just for testing.
 
fhall1 said:
Have you tried removing and reinstalling iTunes?
Click to expand...

Even if it would help (not too likely IMHO) - it's extraordinarily difficult to remove/uninstall iTunes on newer systems. It will fight you every step of the way.
More likely, the iTunes store is not accessible because of either a local software or network configuration - which may or may not be directly associated with iTunes, or the OP's internet supplier is blocking a port that the iTunes store needs.
 
Thanks fhall1..an uninstall was the next..nuclear..option I wanted to avoid...but thanks for the link...

Deltamac unless they just started blocking it in the past week..and I didn't make any network changes...
 
AND resolved.
A long time ago, I had uninstalled iBooks because, well, it sucks.
https://discussions.apple.com/thread/6486653
This included the bookstoreagent service.

Which I guess iTunes itself now needs, as this problem didn't exist before the time I started this thread. (at least I never noticed it, and it's pretty hard to miss).

Putting the bookstoreagent (from a different mavericks installation) back, and it works.

I'll have to see how this affects the reasons I got rid of iBooks.
 
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