iTunes (12.1.2) freezes when opened.

Discussion in 'OS X Mavericks (10.9)' started by VideoBeagle, Jun 6, 2015.

  1. VideoBeagle macrumors 6502a

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    #1
    When I click to open iTunes, the program opens but moments later, it freezes and I get the volleyball.

    Every time.



    I've tried creating a new library, and that didn't help, so it's not corruption there.

    No devices are attached.



    Nothing in the report log points to anything (but it's not like I can really understand it, and if there isn't something that says "Crash here" I won't see it).



    Is anyone else having this issue, or a solution?



    (iMac, Mavericks, 10.9.5)
     
  2. VideoBeagle thread starter macrumors 6502a

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    #2
    UPDATE: The problem is in the "Store" tab. Disconnecting from the network, it starts fine. Plug the cable back in, go to the store tab, and it freezes.

    I started it again and had Little Snitch block outgoing to itunes.apple.com when the store tab opens, and it opens fine.
    [​IMG]
    I can allow the radio and match tab to connect without issue..so it's something with the store...
     
  3. DeltaMac macrumors 604

    DeltaMac

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    #3
    You may have Little Snitch blocking too much, or could be just one wrong port blocked.
    There's a couple of links in this thread that may point you in the right direction.
    Particularly note the list of ports that iTunes uses. It's linked in one of the articles that are listed. There's a few ports that you need to leave unblocked. Watch for a couple of very simple items to check. For example, make sure that your system clock is set for the correct time, and the correct time zone. Believe it or not, wrong time zone, even though the time is correct, can make the difference when set correctly.
     
  4. VideoBeagle thread starter macrumors 6502a

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    #4
    No..Little Snitch isn't the problem..There was no blocking when this started.

    I've now narrowed it to s.mzstatic.com being the problem connection. With all the connections allowed but this one, and it runs fine, though no store, since that's where the store databases are.

    I can ping s.mzstatic.com fine, so it's not a connection issue.
     
  5. DeltaMac macrumors 604

    DeltaMac

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    #5
    Can you connect successfully to the iTunes store, if you log in to another user account on your Mac?
    This would be a good time to create a new user, just for testing.
    As it is a new user account, you would go through a short setup to even get to the iTunes store, but this is just for testing.
     
  6. VideoBeagle thread starter macrumors 6502a

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    #6
  7. VideoBeagle thread starter macrumors 6502a

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  8. fhall1 macrumors 68040

    fhall1

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    #8
    Have you tried removing and reinstalling iTunes?
     
  9. DeltaMac macrumors 604

    DeltaMac

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    #9
    Even if it would help (not too likely IMHO) - it's extraordinarily difficult to remove/uninstall iTunes on newer systems. It will fight you every step of the way.
    More likely, the iTunes store is not accessible because of either a local software or network configuration - which may or may not be directly associated with iTunes, or the OP's internet supplier is blocking a port that the iTunes store needs.
     
  10. VideoBeagle thread starter macrumors 6502a

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    #11
    Thanks fhall1..an uninstall was the next..nuclear..option I wanted to avoid...but thanks for the link...

    Deltamac unless they just started blocking it in the past week..and I didn't make any network changes...
     
  11. VideoBeagle thread starter macrumors 6502a

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    #12
    A full uninstall and reinstall didn't fix it.
    An earlier iTunes on my MBP works fine.
    Sigh.
     
  12. VideoBeagle thread starter macrumors 6502a

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    #13
    And backloading to Itunes 11 doesn't do it either.
     
  13. VideoBeagle thread starter macrumors 6502a

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    #14
    AND resolved.
    A long time ago, I had uninstalled iBooks because, well, it sucks.
    https://discussions.apple.com/thread/6486653
    This included the bookstoreagent service.

    Which I guess iTunes itself now needs, as this problem didn't exist before the time I started this thread. (at least I never noticed it, and it's pretty hard to miss).

    Putting the bookstoreagent (from a different mavericks installation) back, and it works.

    I'll have to see how this affects the reasons I got rid of iBooks.
     

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