iTunes 12.5.1 won't recognize any devices

Discussion in 'iOS 10' started by mantan, Sep 14, 2016.

  1. mantan macrumors 68000

    Joined:
    Nov 2, 2009
    Location:
    DFW
    #1
    Upgraded to the new version of iTunes. Now I can't get any of my devices to connect with it. I see it them in Windows explorer and hear the sound that it's connected. But the device icon never shows up and the Device menu is grayed out.

    I followed the instructions to delete the Lockdown folder out of the Apple Program Data menu. It still doesn't recognize any of my devices.

    Any ideas on what I can do to fix this problem?
     
  2. mantan thread starter macrumors 68000

    Joined:
    Nov 2, 2009
    Location:
    DFW
  3. LoveToMacRumors macrumors 68020

    LoveToMacRumors

    Joined:
    Feb 15, 2015
    Location:
    Canada
  4. Tallfish0919 macrumors member

    Tallfish0919

    Joined:
    Mar 10, 2014
    #4
    For anyone still having this issue, give this a shot:



    First, make sure you have iTunes and Apple Mobile Device Support Installed.



    1. Go to Device Manager

    2. Locate your Apple device (mine was under Portable Devices. It's very possible it's somewhere else for you.)

    3. Right click it and select "Update Device Driver."

    4. Navigate to C:\Program Files\Common Files\Apple\Mobile Devices\Support\Drivers and select that folder

    5. Hit next. The driver should install and you'll see "Apple Mobile Device USB Driver" under the "Universal Serial Device USB Driver" section in Device Manager.
    --- Post Merged, Sep 15, 2016 ---
    What I just posted is what worked for me. Disregard anything else I posted.
     
  5. mantan thread starter macrumors 68000

    Joined:
    Nov 2, 2009
    Location:
    DFW
    #5

    Thank you! That updating the USB driver did the trick. Had to do it for each device, but it worked like charm. Thanks again!
     
  6. aashish.dux macrumors newbie

    aashish.dux

    Joined:
    Oct 3, 2016
    #6
    Perfect Solution!! Thanks!
     
  7. McSurgin macrumors newbie

    McSurgin

    Joined:
    Oct 6, 2016
    #7

    I have Windows 10, I don't see that folder
     

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