iTunes 12.5.3 Match crashes [Fix available in thread]

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by steve23094, Nov 1, 2016.

  1. steve23094 macrumors 68020

    steve23094

    Joined:
    Apr 23, 2013
    #1
    So I upgraded to iTunes 12.5.3 this morning and am getting repeated crashes to make it unusable.

    It happens every single time I add a song to my library and iTunes attempts to match it using the iTunes Match service. I don't know if it's a bug in iTunes itself or there is a specific problem with the Match service here in the UK.

    Can anyone interpret the error report for me?

    Code:
    Process:               iTunes [6985]
    Path:                  /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier:            com.apple.iTunes
    Version:               12.5.3 (12.5.3)
    Build Info:            iTunes-1200012005003016~5
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           iTunes [6985]
    User ID:               501
    
    Date/Time:             2016-11-01 10:27:45.468 +0000
    OS Version:            Mac OS X 10.12.1 (16B2555)
    Report Version:        12
    Anonymous UUID:        A4EF47F6-E561-FE8C-44B5-7D41D9A43F48
    
    
    Time Awake Since Boot: 190000 seconds
    
    System Integrity Protection: enabled
    
    Crashed Thread:        31  TrackProcessor::Data Extraction Thread
    
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x000000000000004e
    Exception Note:        EXC_CORPSE_NOTIFY
    
    Termination Signal:    Segmentation fault: 11
    Termination Reason:    Namespace SIGNAL, Code 0xb
    Terminating Process:   exc handler [0]
    
    VM Regions Near 0x4e:
    -->
        __TEXT                 00000001035cd000-0000000104d20000 [ 23.3M] r-x/rwx SM=COW  /Applications/iTunes.app/Contents/MacOS/iTunes
    
    Thread 0:: iTunes main  Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib            0x00007fff9998741a mach_msg_trap + 10
    1   libsystem_kernel.dylib            0x00007fff99986867 mach_msg + 55
    2   com.apple.CoreFoundation          0x00007fff84796834 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation          0x00007fff84795cc1 __CFRunLoopRun + 1361
    4   com.apple.CoreFoundation          0x00007fff84795514 CFRunLoopRunSpecific + 420
    5   com.apple.HIToolbox               0x00007fff83d32fbc RunCurrentEventLoopInMode + 240
    6   com.apple.HIToolbox               0x00007fff83d32df1 ReceiveNextEventCommon + 432
    7   com.apple.HIToolbox               0x00007fff83d32c26 _BlockUntilNextEventMatchingListInModeWithFilter + 71
    8   com.apple.AppKit                  0x00007fff8241cb79 _DPSNextEvent + 1093
    9   com.apple.AppKit                  0x00007fff82b321c3 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1637
    10  com.apple.AppKit                  0x00007fff8241153d -[NSApplication run] + 926
    11  com.apple.iTunes                  0x00000001041c9496 0x1035cd000 + 12567702
    12  libdyld.dylib                     0x00007fff99860255 start + 1
    
    Thread 1:: CFRunLoopThread
    0   libsystem_kernel.dylib            0x00007fff9998741a mach_msg_trap + 10
    1   libsystem_kernel.dylib            0x00007fff99986867 mach_msg + 55
    2   com.apple.CoreFoundation          0x00007fff84796834 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation          0x00007fff84795cc1 __CFRunLoopRun + 1361
    4   com.apple.CoreFoundation          0x00007fff84795514 CFRunLoopRunSpecific + 420
    5   com.apple.CoreFoundation          0x00007fff847d4bb1 CFRunLoopRun + 97
    6   com.apple.iTunes                  0x00000001047a3d86 0x1035cd000 + 18705798
    7   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    8   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    9   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    10  libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 2:: Dispatch queue: com.apple.root.default-qos
    0   libsystem_kernel.dylib            0x00007fff9998741a mach_msg_trap + 10
    1   libsystem_kernel.dylib            0x00007fff99986867 mach_msg + 55
    2   com.apple.CoreFoundation          0x00007fff84796834 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation          0x00007fff84795cc1 __CFRunLoopRun + 1361
    4   com.apple.CoreFoundation          0x00007fff84795514 CFRunLoopRunSpecific + 420
    5   com.apple.CoreFoundation          0x00007fff847d4bb1 CFRunLoopRun + 97
    6   com.apple.mobiledevice            0x000000010aa5f42c __thr_AMRegisterForCallbacks + 426
    7   libdispatch.dylib                 0x00007fff9982a128 _dispatch_client_callout + 8
    8   libdispatch.dylib                 0x00007fff998392ce _dispatch_queue_override_invoke + 743
    9   libdispatch.dylib                 0x00007fff9982bee0 _dispatch_root_queue_drain + 476
    10  libdispatch.dylib                 0x00007fff9982bcb7 _dispatch_worker_thread3 + 99
    11  libsystem_pthread.dylib           0x00007fff99a77736 _pthread_wqthread + 1299
    12  libsystem_pthread.dylib           0x00007fff99a77211 start_wqthread + 13
    
    Thread 3:
    0   libsystem_kernel.dylib            0x00007fff9998ec8a __psynch_cvwait + 10
    1   libsystem_pthread.dylib           0x00007fff99a7896a _pthread_cond_wait + 712
    2   com.apple.iTunes                  0x0000000103aa9664 0x1035cd000 + 5097060
    3   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    4   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    5   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    6   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 4:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib            0x00007fff9998ef4e __select + 10
    1   com.apple.CoreFoundation          0x00007fff847d168a __CFSocketManager + 682
    2   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    3   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    4   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 5:: CoreAudioNotificationThread
    0   libsystem_kernel.dylib            0x00007fff9998741a mach_msg_trap + 10
    1   libsystem_kernel.dylib            0x00007fff99986867 mach_msg + 55
    2   com.apple.CoreFoundation          0x00007fff84796834 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation          0x00007fff84795cc1 __CFRunLoopRun + 1361
    4   com.apple.CoreFoundation          0x00007fff84795514 CFRunLoopRunSpecific + 420
    5   com.apple.CoreFoundation          0x00007fff847d4bb1 CFRunLoopRun + 97
    6   com.apple.iTunes                  0x0000000103c05057 0x1035cd000 + 6520919
    7   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    8   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    9   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    10  libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 6:
    0   libsystem_kernel.dylib            0x00007fff9998ec8a __psynch_cvwait + 10
    1   libsystem_pthread.dylib           0x00007fff99a7896a _pthread_cond_wait + 712
    2   libc++.1.dylib                    0x00007fff9840258d std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
    3   com.apple.JavaScriptCore          0x00007fff875e86dc void std::__1::condition_variable_any::wait<std::__1::unique_lock<bmalloc::Mutex> >(std::__1::unique_lock<bmalloc::Mutex>&) + 108
    4   com.apple.JavaScriptCore          0x00007fff875e865b bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>::threadRunLoop() + 155
    5   com.apple.JavaScriptCore          0x00007fff875e8529 bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>::threadEntryPoint(bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>*) + 9
    6   com.apple.JavaScriptCore          0x00007fff875e87dd void* std::__1::__thread_proxy<std::__1::tuple<void (*)(bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>*), bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>*> >(void*) + 93
    7   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    8   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    9   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 7:: JIT Worklist Worker Thread
    0   libsystem_kernel.dylib            0x00007fff9998ec8a __psynch_cvwait + 10
    1   libsystem_pthread.dylib           0x00007fff99a7896a _pthread_cond_wait + 712
    2   libc++.1.dylib                    0x00007fff9840258d std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
    3   com.apple.JavaScriptCore          0x00007fff875d29ce WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, std::__1::chrono::time_point<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 2494
    4   com.apple.JavaScriptCore          0x00007fff87389bca JSC::JITWorklist::runThread() + 234
    5   com.apple.JavaScriptCore          0x00007fff8738a05d std::__1::__function::__func<JSC::JITWorklist::JITWorklist()::$_0, std::__1::allocator<JSC::JITWorklist::JITWorklist()::$_0>, void ()>::operator()() + 13
    6   com.apple.JavaScriptCore          0x00007fff86bd4752 WTF::threadEntryPoint(void*) + 178
    7   com.apple.JavaScriptCore          0x00007fff86bd467f WTF::wtfThreadEntryPoint(void*) + 15
    8   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    9   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    10  libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 8:
    0   libsystem_kernel.dylib            0x00007fff9998e15a __accept + 10
    1   com.apple.iTunes                  0x000000010467ef8b 0x1035cd000 + 17506187
    2   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    3   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    4   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    5   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 9:
    0   libsystem_kernel.dylib            0x00007fff9998e15a __accept + 10
    1   com.apple.iTunes                  0x000000010467ef8b 0x1035cd000 + 17506187
    2   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    3   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    4   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    5   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 10:: com.apple.NSEventThread
    0   libsystem_kernel.dylib            0x00007fff9998741a mach_msg_trap + 10
    1   libsystem_kernel.dylib            0x00007fff99986867 mach_msg + 55
    2   com.apple.CoreFoundation          0x00007fff84796834 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation          0x00007fff84795cc1 __CFRunLoopRun + 1361
    4   com.apple.CoreFoundation          0x00007fff84795514 CFRunLoopRunSpecific + 420
    5   com.apple.AppKit                  0x00007fff825695a0 _NSEventThread + 205
    6   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    7   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    8   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 11:: AFCVolumeNotificationThread
    0   libsystem_kernel.dylib            0x00007fff9998741a mach_msg_trap + 10
    1   libsystem_kernel.dylib            0x00007fff99986867 mach_msg + 55
    2   com.apple.CoreFoundation          0x00007fff84796834 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation          0x00007fff84795cc1 __CFRunLoopRun + 1361
    4   com.apple.CoreFoundation          0x00007fff84795514 CFRunLoopRunSpecific + 420
    5   com.apple.CoreFoundation          0x00007fff847d4bb1 CFRunLoopRun + 97
    6   com.apple.iTunes                  0x00000001047a3d86 0x1035cd000 + 18705798
    7   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    8   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    9   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    10  libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 12:: CFRunLoopThread
    0   libsystem_kernel.dylib            0x00007fff9998741a mach_msg_trap + 10
    1   libsystem_kernel.dylib            0x00007fff99986867 mach_msg + 55
    2   com.apple.CoreFoundation          0x00007fff84796834 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation          0x00007fff84795cc1 __CFRunLoopRun + 1361
    4   com.apple.CoreFoundation          0x00007fff84795514 CFRunLoopRunSpecific + 420
    5   com.apple.CoreFoundation          0x00007fff847d4bb1 CFRunLoopRun + 97
    6   com.apple.iTunes                  0x00000001047a3d86 0x1035cd000 + 18705798
    7   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    8   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    9   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    10  libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 13:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib            0x00007fff9998741a mach_msg_trap + 10
    1   libsystem_kernel.dylib            0x00007fff99986867 mach_msg + 55
    2   com.apple.CoreFoundation          0x00007fff84796834 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation          0x00007fff84795cc1 __CFRunLoopRun + 1361
    4   com.apple.CoreFoundation          0x00007fff84795514 CFRunLoopRunSpecific + 420
    5   com.apple.CFNetwork               0x00007fff83966334 +[NSURLConnection(Loader) _resourceLoadLoop:] + 313
    6   com.apple.Foundation              0x00007fff861a330d __NSThread__start__ + 1243
    7   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    8   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    9   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 14:: iCloud Music Library - Client Command Processor Thread
    0   libsystem_kernel.dylib            0x00007fff9998ec8a __psynch_cvwait + 10
    1   libsystem_pthread.dylib           0x00007fff99a7896a _pthread_cond_wait + 712
    2   com.apple.iTunes                  0x00000001047602f2 0x1035cd000 + 18428658
    3   com.apple.iTunes                  0x0000000103abbdf4 0x1035cd000 + 5172724
    4   com.apple.iTunes                  0x0000000103abc9fe 0x1035cd000 + 5175806
    5   com.apple.iTunes                  0x0000000103bd37d3 0x1035cd000 + 6318035
    6   com.apple.iTunes                  0x0000000103bc7265 0x1035cd000 + 6267493
    7   com.apple.iTunes                  0x0000000103badcf8 0x1035cd000 + 6163704
    8   com.apple.iTunes                  0x0000000103b8cd1e 0x1035cd000 + 6028574
    9   com.apple.iTunes                  0x0000000103b8c669 0x1035cd000 + 6026857
    10  com.apple.iTunes                  0x00000001047a30d8 0x1035cd000 + 18702552
    11  com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    12  libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    13  libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    14  libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 15:: iTunes Store Purchases - Client Command Processor Thread
    0   libsystem_kernel.dylib            0x00007fff9998ec8a __psynch_cvwait + 10
    1   libsystem_pthread.dylib           0x00007fff99a789a3 _pthread_cond_wait + 769
    2   com.apple.iTunes                  0x0000000104760855 0x1035cd000 + 18430037
    3   com.apple.iTunes                  0x000000010475fe13 0x1035cd000 + 18427411
    4   com.apple.iTunes                  0x000000010475febc 0x1035cd000 + 18427580
    5   com.apple.iTunes                  0x00000001047a3053 0x1035cd000 + 18702419
    6   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    7   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    8   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    9   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 16:: CFRunLoopThread
    0   libsystem_kernel.dylib            0x00007fff9998741a mach_msg_trap + 10
    1   libsystem_kernel.dylib            0x00007fff99986867 mach_msg + 55
    2   com.apple.CoreFoundation          0x00007fff84796834 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation          0x00007fff84795cc1 __CFRunLoopRun + 1361
    4   com.apple.CoreFoundation          0x00007fff84795514 CFRunLoopRunSpecific + 420
    5   com.apple.CoreFoundation          0x00007fff847d4bb1 CFRunLoopRun + 97
    6   com.apple.iTunes                  0x00000001047a3d86 0x1035cd000 + 18705798
    7   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    8   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    9   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    10  libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 17:: CFRunLoopThread
    0   libsystem_kernel.dylib            0x00007fff9998741a mach_msg_trap + 10
    1   libsystem_kernel.dylib            0x00007fff99986867 mach_msg + 55
    2   com.apple.CoreFoundation          0x00007fff84796834 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation          0x00007fff84795cc1 __CFRunLoopRun + 1361
    4   com.apple.CoreFoundation          0x00007fff84795514 CFRunLoopRunSpecific + 420
    5   com.apple.CoreFoundation          0x00007fff847d4bb1 CFRunLoopRun + 97
    6   com.apple.iTunes                  0x00000001047a3d86 0x1035cd000 + 18705798
    7   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    8   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    9   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    10  libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 18:: CFRunLoopThread
    0   libsystem_kernel.dylib            0x00007fff9998741a mach_msg_trap + 10
    1   libsystem_kernel.dylib            0x00007fff99986867 mach_msg + 55
    2   com.apple.CoreFoundation          0x00007fff84796834 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation          0x00007fff84795cc1 __CFRunLoopRun + 1361
    4   com.apple.CoreFoundation          0x00007fff84795514 CFRunLoopRunSpecific + 420
    5   com.apple.CoreFoundation          0x00007fff847d4bb1 CFRunLoopRun + 97
    6   com.apple.iTunes                  0x00000001047a3d86 0x1035cd000 + 18705798
    7   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    8   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    9   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    10  libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 19:
    0   libsystem_kernel.dylib            0x00007fff9998f4e6 __workq_kernreturn + 10
    1   libsystem_pthread.dylib           0x00007fff99a777b5 _pthread_wqthread + 1426
    2   libsystem_pthread.dylib           0x00007fff99a77211 start_wqthread + 13
    
    Thread 20:: Sharing Artwork Manager Worker Thread
    0   libsystem_kernel.dylib            0x00007fff9998ec8a __psynch_cvwait + 10
    1   libsystem_pthread.dylib           0x00007fff99a7896a _pthread_cond_wait + 712
    2   com.apple.iTunes                  0x000000010475fe13 0x1035cd000 + 18427411
    3   com.apple.iTunes                  0x000000010475febc 0x1035cd000 + 18427580
    4   com.apple.iTunes                  0x00000001047a3053 0x1035cd000 + 18702419
    5   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    6   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    7   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    8   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 21:: AirTrafficHostMessageThread
    0   libsystem_kernel.dylib            0x00007fff9998ef4e __select + 10
    1   com.apple.AirTrafficHost          0x00000001153309fa _readDictionary + 240
    2   com.apple.AirTrafficHost          0x000000011533116a ATProcessLinkCopyMessageFromChild + 119
    3   com.apple.AirTrafficHost          0x000000011532f5b8 ATHostConnectionReadMessage + 78
    4   com.apple.iTunes                  0x000000010396dea1 0x1035cd000 + 3804833
    5   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    6   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    7   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    8   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 22:
    0   libsystem_kernel.dylib            0x00007fff9998f4e6 __workq_kernreturn + 10
    1   libsystem_pthread.dylib           0x00007fff99a777b5 _pthread_wqthread + 1426
    2   libsystem_pthread.dylib           0x00007fff99a77211 start_wqthread + 13
    
    Thread 23:
    0   libsystem_kernel.dylib            0x00007fff9998f4e6 __workq_kernreturn + 10
    1   libsystem_pthread.dylib           0x00007fff99a77622 _pthread_wqthread + 1023
    2   libsystem_pthread.dylib           0x00007fff99a77211 start_wqthread + 13
    
    Thread 24:
    0   libsystem_kernel.dylib            0x00007fff9998ec8a __psynch_cvwait + 10
    1   libsystem_pthread.dylib           0x00007fff99a789a3 _pthread_cond_wait + 769
    2   com.apple.iTunes                  0x0000000104760855 0x1035cd000 + 18430037
    3   com.apple.iTunes                  0x000000010475fe13 0x1035cd000 + 18427411
    4   com.apple.iTunes                  0x000000010475febc 0x1035cd000 + 18427580
    5   com.apple.iTunes                  0x00000001047a3053 0x1035cd000 + 18702419
    6   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    7   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    8   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    9   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 25:: Genius Fiber
    0   libsystem_kernel.dylib            0x00007fff9998741a mach_msg_trap + 10
    1   libsystem_kernel.dylib            0x00007fff99986867 mach_msg + 55
    2   com.apple.iTunes                  0x0000000103ff5fa8 0x1035cd000 + 10653608
    3   com.apple.iTunes                  0x0000000103ff5d05 0x1035cd000 + 10652933
    4   com.apple.iTunes                  0x0000000103d6bc55 0x1035cd000 + 7990357
    5   com.apple.iTunes                  0x0000000103ff6ad8 0x1035cd000 + 10656472
    6   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    7   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    8   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    9   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 26:: CFRunLoopThread
    0   libsystem_kernel.dylib            0x00007fff9998741a mach_msg_trap + 10
    1   libsystem_kernel.dylib            0x00007fff99986867 mach_msg + 55
    2   com.apple.CoreFoundation          0x00007fff84796834 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation          0x00007fff84795cc1 __CFRunLoopRun + 1361
    4   com.apple.CoreFoundation          0x00007fff84795514 CFRunLoopRunSpecific + 420
    5   com.apple.CoreFoundation          0x00007fff847d4bb1 CFRunLoopRun + 97
    6   com.apple.iTunes                  0x00000001047a3d86 0x1035cd000 + 18705798
    7   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    8   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    9   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    10  libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 27:: TrackProcessor::ManagerThread
    0   libsystem_kernel.dylib            0x00007fff9998ec8a __psynch_cvwait + 10
    1   libsystem_pthread.dylib           0x00007fff99a7896a _pthread_cond_wait + 712
    2   com.apple.iTunes                  0x00000001047602f2 0x1035cd000 + 18428658
    3   com.apple.iTunes                  0x000000010489e2b9 0x1035cd000 + 19731129
    4   com.apple.iTunes                  0x00000001047a4927 0x1035cd000 + 18708775
    5   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    6   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    7   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 28:: TrackProcessor::CooperativeProcessingFiber
    0   libsystem_kernel.dylib            0x00007fff9998741a mach_msg_trap + 10
    1   libsystem_kernel.dylib            0x00007fff99986867 mach_msg + 55
    2   com.apple.iTunes                  0x0000000103ff5fa8 0x1035cd000 + 10653608
    3   com.apple.iTunes                  0x0000000103ff5d05 0x1035cd000 + 10652933
    4   com.apple.iTunes                  0x000000010489f3ec 0x1035cd000 + 19735532
    5   com.apple.iTunes                  0x0000000103ff6ad8 0x1035cd000 + 10656472
    6   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    7   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    8   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    9   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 29:: TrackProcessor::Data Extraction Thread
    0   libsystem_kernel.dylib            0x00007fff9998ec8a __psynch_cvwait + 10
    1   libsystem_pthread.dylib           0x00007fff99a789a3 _pthread_cond_wait + 769
    2   com.apple.iTunes                  0x0000000104760855 0x1035cd000 + 18430037
    3   com.apple.iTunes                  0x000000010475fe13 0x1035cd000 + 18427411
    4   com.apple.iTunes                  0x000000010475febc 0x1035cd000 + 18427580
    5   com.apple.iTunes                  0x00000001047a3053 0x1035cd000 + 18702419
    6   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    7   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    8   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    9   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 30:: TrackProcessor::Data Extraction Thread
    0   libsystem_kernel.dylib            0x00007fff9998e4c2 __getattrlist + 10
    1   com.apple.CoreServices.CarbonCore    0x00007fff8561e1b0 getattrlist_retry(unsigned int, unsigned int, char const*, unsigned int, attrlist*, void*, unsigned int, unsigned int) + 129
    2   com.apple.CoreServices.CarbonCore    0x00007fff8561da0b GetVolFSAttributes(FSMount*, unsigned int, char const*, unsigned int, unsigned int, FSAttributeInfo*, unsigned int, unsigned int, FSVolAttributeInfo*, unsigned char*) + 641
    3   com.apple.CoreServices.CarbonCore    0x00007fff8561d715 FSMount::_getattrs(unsigned int, char const*, unsigned int, unsigned int, FSAttributeInfo*, unsigned int, unsigned char*) + 275
    4   com.apple.CoreServices.CarbonCore    0x00007fff8561d5b9 FSMount::getattrs(unsigned int, char const*, unsigned int, unsigned int, FSAttributeInfo*, unsigned int, unsigned char*) + 233
    5   com.apple.CoreServices.CarbonCore    0x00007fff8561d445 GetFSRefAttributes(FSMount*, FSRef const*, unsigned int, FSAttributeInfo*, unsigned int, char*) + 127
    6   com.apple.CoreServices.CarbonCore    0x00007fff85620a76 PBGetCatalogInfoSync + 263
    7   com.apple.CoreServices.CarbonCore    0x00007fff85620965 FSGetCatalogInfo + 43
    8   com.apple.iTunes                  0x0000000103d44c7d 0x1035cd000 + 7830653
    9   com.apple.iTunes                  0x00000001042178a6 0x1035cd000 + 12888230
    10  com.apple.iTunes                  0x0000000104217629 0x1035cd000 + 12887593
    11  com.apple.iTunes                  0x0000000104384283 0x1035cd000 + 14381699
    12  com.apple.iTunes                  0x000000010438be6e 0x1035cd000 + 14413422
    13  com.apple.iTunes                  0x00000001044bd3de 0x1035cd000 + 15664094
    14  com.apple.iTunes                  0x00000001044b9e8a 0x1035cd000 + 15650442
    15  com.apple.iTunes                  0x00000001048a2ab2 0x1035cd000 + 19749554
    16  com.apple.CoreFoundation          0x00007fff84750096 __CFDictionaryApplyFunction_block_invoke + 22
    17  com.apple.CoreFoundation          0x00007fff8475005a CFBasicHashApply + 122
    18  com.apple.CoreFoundation          0x00007fff8474ff99 CFDictionaryApplyFunction + 185
    19  com.apple.iTunes                  0x00000001048a14a3 0x1035cd000 + 19743907
    20  com.apple.iTunes                  0x00000001047a30d8 0x1035cd000 + 18702552
    21  com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    22  libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    23  libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    24  libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 31 Crashed:: TrackProcessor::Data Extraction Thread
    0   com.apple.iTunes                  0x00000001044b9eff 0x1035cd000 + 15650559
    1   com.apple.iTunes                  0x00000001048a2ab2 0x1035cd000 + 19749554
    2   com.apple.CoreFoundation          0x00007fff84750096 __CFDictionaryApplyFunction_block_invoke + 22
    3   com.apple.CoreFoundation          0x00007fff8475005a CFBasicHashApply + 122
    4   com.apple.CoreFoundation          0x00007fff8474ff99 CFDictionaryApplyFunction + 185
    5   com.apple.iTunes                  0x00000001048a14a3 0x1035cd000 + 19743907
    6   com.apple.iTunes                  0x00000001047a30d8 0x1035cd000 + 18702552
    7   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    8   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    9   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    10  libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 32:
    0   libsystem_kernel.dylib            0x00007fff9998f4e6 __workq_kernreturn + 10
    1   libsystem_pthread.dylib           0x00007fff99a777b5 _pthread_wqthread + 1426
    2   libsystem_pthread.dylib           0x00007fff99a77211 start_wqthread + 13
    
    Thread 33:
    0   libsystem_kernel.dylib            0x00007fff9998f4e6 __workq_kernreturn + 10
    1   libsystem_pthread.dylib           0x00007fff99a777b5 _pthread_wqthread + 1426
    2   libsystem_pthread.dylib           0x00007fff99a77211 start_wqthread + 13
    
    Thread 34:
    0   libsystem_kernel.dylib            0x00007fff9998f4e6 __workq_kernreturn + 10
    1   libsystem_pthread.dylib           0x00007fff99a777b5 _pthread_wqthread + 1426
    2   libsystem_pthread.dylib           0x00007fff99a77211 start_wqthread + 13
    
    Thread 35:
    0   libsystem_kernel.dylib            0x00007fff9998f4e6 __workq_kernreturn + 10
    1   libsystem_pthread.dylib           0x00007fff99a777b5 _pthread_wqthread + 1426
    2   libsystem_pthread.dylib           0x00007fff99a77211 start_wqthread + 13
    
    Thread 36:
    0   libsystem_kernel.dylib            0x00007fff9999024e pread + 10
    1   com.apple.CoreServices.CarbonCore    0x00007fff8564ca4a BasicRead(FileRecord*, short, long long, unsigned long long*, void*, unsigned long long*) + 227
    2   com.apple.CoreServices.CarbonCore    0x00007fff8564c928 PBReadForkSync + 84
    3   com.apple.CoreServices.CarbonCore    0x00007fff8564c8be FSReadFork + 45
    4   com.apple.iTunes                  0x0000000103d47908 0x1035cd000 + 7842056
    5   com.apple.iTunes                  0x00000001047a30ed 0x1035cd000 + 18702573
    6   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    7   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    8   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    9   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 37:
    0   libsystem_kernel.dylib            0x00007fff9999024e pread + 10
    1   com.apple.CoreServices.CarbonCore    0x00007fff8564ca4a BasicRead(FileRecord*, short, long long, unsigned long long*, void*, unsigned long long*) + 227
    2   com.apple.CoreServices.CarbonCore    0x00007fff8564c928 PBReadForkSync + 84
    3   com.apple.CoreServices.CarbonCore    0x00007fff8564c8be FSReadFork + 45
    4   com.apple.iTunes                  0x0000000103d47908 0x1035cd000 + 7842056
    5   com.apple.iTunes                  0x00000001047a30ed 0x1035cd000 + 18702573
    6   com.apple.iTunes                  0x00000001047a4930 0x1035cd000 + 18708784
    7   libsystem_pthread.dylib           0x00007fff99a77aab _pthread_body + 180
    8   libsystem_pthread.dylib           0x00007fff99a779f7 _pthread_start + 286
    9   libsystem_pthread.dylib           0x00007fff99a77221 thread_start + 13
    
    Thread 31 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x00007fda9d745200  rcx: 0x01f1e00001f1e000  rdx: 0x00000001050c0150
      rdi: 0x00000001050c0130  rsi: 0x01f1e00000000000  rbp: 0x00007000097e63a0  rsp: 0x00007000097e56b0
       r8: 0x00000001050c0148   r9: 0x00000000001c2dea  r10: 0x00000001050c0150  r11: 0xffffffff00000000
      r12: 0x00007000097e6678  r13: 0x00007fdaa41bd308  r14: 0x0000000000000000  r15: 0x000061000000cf70
      rip: 0x00000001044b9eff  rfl: 0x0000000000010246  cr2: 0x000000000000004e
     
    Logical CPU:     2
    Error Code:      0x00000004
    Trap Number:     14
     
  2. Corrissteam macrumors newbie

    Joined:
    Nov 1, 2016
    Location:
    Coventry, England
    #2
    HI

    I am sorry that I cannot interpret your problem but I can share it with you. I am getting very similar message and iTunes crashes shortly after I open the music tab.



     
  3. steve23094 thread starter macrumors 68020

    steve23094

    Joined:
    Apr 23, 2013
    #3
    Did you upgrade to 12.5.3?
     
  4. Corrissteam macrumors newbie

    Joined:
    Nov 1, 2016
    Location:
    Coventry, England
    #4
    Unfortunately! it was working fine yesterday.
     
  5. steve23094 thread starter macrumors 68020

    steve23094

    Joined:
    Apr 23, 2013
    #5
    Darn. I was hoping you would say 'no', then it would be an iCloud fault which would likely get fixed quickly. If it's a bug in iTunes it could take weeks before a fix is issued.
     
  6. nortonandreev macrumors 6502

    nortonandreev

    Joined:
    Jan 11, 2016
    Location:
    Sheffield, United Kingdom
    #6
  7. steve23094, Nov 1, 2016
    Last edited: Nov 1, 2016

    steve23094 thread starter macrumors 68020

    steve23094

    Joined:
    Apr 23, 2013
    #7
    Just got off the phone to Apple support. There doesn't seem to be a way just to roll back to 12.5.2. They advised doing a complete OS re-install via Recovery. I'm going to try that now and I'll post back.

    UPDATE: An OS restore did not resolve the problem.
     
  8. Explorz macrumors regular

    Joined:
    Jan 15, 2008
    #8
    Is there a way to turn off iTunes Match? I am subscribed to both Match and Apple Music. I think that with an Apple Music subscription, newly added songs will become available on all devices and computers, yes? And added or modified playlists will also sync with all devices? Didn't they wrap a lot of the Match capability into Apple Music back in July?
     
  9. 52x16 macrumors newbie

    Joined:
    Nov 1, 2016
    #9
    What worked for me is to copy the iTunes 12.5.2 application from my Time Machine backup to the Application folder in my home folder (/Users/username/Applications).

    I'll be using that version until a proper fix is rolled out by Apple.
     
  10. steve23094, Nov 1, 2016
    Last edited: Nov 1, 2016

    steve23094 thread starter macrumors 68020

    steve23094

    Joined:
    Apr 23, 2013
    #10
    I don't think you can turn it off on it's own. You can sign out of your whole account but that will disable your Apple Music too. I think the only thing you will be able to do is cancel your sub.

    Unfortunately that is a non-starter for me, I don't have Apple Music and I want to use Match.
    --- Post Merged, Nov 1, 2016 ---
    What method did you use? When I tried just restoring the iTunes app itself straight from my TM backup I got an error message: iTunes can't be modified or deleted because it's required by macOS.
     
  11. 52x16 macrumors newbie

    Joined:
    Nov 1, 2016
    #11
    I did not restore it from Time Machine, but copied the Application from the disk on which my TM backup resides. In my case I copied it from /Volumes/SAMSUNG/Backups.backupdb/2016-11-01-120125/Applications/iTunes.App to /Users/MyUsername/Applications/iTunes.App. After copying the application I open/execute iTunes from /Users/MyUsername/Applications/. Not from /Applications/.
     
  12. steve23094 thread starter macrumors 68020

    steve23094

    Joined:
    Apr 23, 2013
    #12
    I have done a successful rollback to iTunes 12.5.2 and it has solved my problem. iTunes Match no longer crashes iTunes.

    I followed the instructions here: https://discussions.apple.com/thread/7569785?start=0&tstart=0

     
  13. dantracht macrumors 6502

    dantracht

    Joined:
    Sep 19, 2013
    #13
    Same issue here. Copying an older version of iTunes from my time machine disk is the solution!
     
  14. ColtonProvias macrumors newbie

    ColtonProvias

    Joined:
    Nov 1, 2016
    #14
    Any solution for those of us without Time Machine?
     
  15. rugmankc Contributor

    rugmankc

    Joined:
    Sep 24, 2014
    #15
    I still have 12.5.2 in my downloads folder. If others do, can't they just reinstall it?
     
  16. samcdua7 macrumors newbie

    samcdua7

    Joined:
    Nov 1, 2016
    #16
    I've had similar issues but a simple solution to updating music to your itunes is to select the track one by one and going to FILE < Convert < Create AAC Version. Once the new track gets created on your itunes you can click add to itunes and itunes will sync it to your computer and your phones. May take a while to do this but if you want your music right away you can do this. Hope this was helpful
     
  17. steve23094, Nov 2, 2016
    Last edited: Nov 2, 2016

    steve23094 thread starter macrumors 68020

    steve23094

    Joined:
    Apr 23, 2013
    #17
    I'm not sure there is because you also need the old versions of the other library files. But keep your eye on the thread, somebody else might have an idea.

    Hopefully Apple will acknowledge there is a problem and push out a fix. In the meantime you could turn off iTunes Match and Apple Music together, that's under Preferences in iTunes. Failing that just don't add any new songs to your library so you avoid Matching.
    --- Post Merged, Nov 2, 2016 ---
    I'm not sure how you ended up with it in your downloads folder because the MAS doesn't save files there.
    --- Post Merged, Nov 2, 2016 ---
    How would that help because iTunes would still try to match the songs? I was using AAC files.
     
  18. evilonline macrumors newbie

    evilonline

    Joined:
    Oct 24, 2014
    Location:
    Earth
    #18
    Looks like Apple pulled the latest iTunes 12.5.3 update from the App Store, because at work on my iMac there's no new update. I still have 12.5.2 installed, so maybe they will solve this issue.
     
  19. rugmankc Contributor

    rugmankc

    Joined:
    Sep 24, 2014
    #19
     
  20. steve23094 thread starter macrumors 68020

    steve23094

    Joined:
    Apr 23, 2013
    #20
    It looks like you might be right, after my rollback I just tried an update through iTunes itself and it's telling me 12.5.2 is the latest version. If I get time I'm going to call Apple today to tell them how I got on, I'll ask about it.
    --- Post Merged, Nov 2, 2016 ---
    It won't help because you need more than the iTunes.app file.
     
  21. jeffreybox macrumors newbie

    jeffreybox

    Joined:
    Nov 2, 2016
    #21
    Creating an ACC version is the best option until they come up with a fix. Thanks for this! Note: The trick is that you have to convert the track before iTunes match catches it and then IMMEDIATELY delete the original track. On my machine with my wifi, that's about 20 seconds... lol
     
  22. steve23094 thread starter macrumors 68020

    steve23094

    Joined:
    Apr 23, 2013
    #22
    I don't understand why this would work? iTunes still runs AAC files through Match when added to the Library (AAC was what I was using). When you do a conversion does it skip the Match process?

    It's possibly all academic now, it looks like an update might be on the way.
     
  23. jeffreybox macrumors newbie

    jeffreybox

    Joined:
    Nov 2, 2016
    #23
    It's weird, I agree. I don't understand why it subverts the crash by converting, but it does.
     
  24. mkaen macrumors regular

    Joined:
    Jun 7, 2011
    #24
  25. ColtonProvias macrumors newbie

    ColtonProvias

    Joined:
    Nov 1, 2016
    #25
    That appears to have done the trick. Thanks!
    --- Post Merged, Nov 2, 2016 ---
    There might just be something slightly off with handling of the ID3 data if you are importing MP3s. Or at least that's what it appears to be in my case.
     

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