iTunes 9.1/Vista64: Issues with Apple Mobile Device

Discussion in 'Mac Apps and Mac App Store' started by zprewitt, Apr 21, 2010.

  1. zprewitt macrumors newbie

    Apr 21, 2010
    iTunes 9.1, Windows Vista 64bit Home Premium.

    I just launched iTunes for the first time after installing 9.1. When I connected my iPhone, iTunes told me that I needed to install a newer version of Apple Mobile Device, which entailed removing/reinstalling iTunes and AMD. I remember there being an order to which applications should be removed, so I did that, but got stuck at AMD. I wasn't able to remove it. There was no error message, it just automatically rolled back the uninstall process and quit. I did some research and saw someone recommend using the Windows Install Cleanup Utility. I used that to remove AMD, and it worked. Next on the list was Apple Application Support, which also could not be uninstalled by normal means. So I used WIC on that as well. iTunes, Bonjour, Quicktime, and Apple Software update I was able to remove via the Control Panel. I rebooted, reinstalled iTunes, and when it began the install process for AMD I got this message:

    "Could not open key:
    Unknown\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\3F55235DF871F046A8F8628412056EF. Verify that you have sufficient access to that key, or contact your support personnel."

    Got the same message for Apple Application Support. As a result, neither was installed.

    Prior to doing any of this, I had disabled AMD in Services, which didn't help. I have since re-enabled it, and it is still running in Services, although it does not show up in the list on programs to uninstall.

    After all this, I read in another forum that simply doing a Repair on AMD would solve the problem, but since I am unable to reinstall it, I cannot test it out.

    Now I am unable to launch iTunes at all, I get an error message: "Apple Application Support was not found". Basically I need a fix that will allow me to at least get all necessary components reinstalled so that I can start from the beginning.
  2. zprewitt thread starter macrumors newbie

    Apr 21, 2010
  3. zprewitt thread starter macrumors newbie

    Apr 21, 2010
    Does anybody have any suggestions for this issue?

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