iTunes 9.2 grey video on new purchases

Discussion in 'Mac Apps and Mac App Store' started by eva01, Jun 28, 2010.

  1. eva01 macrumors 601

    eva01

    Joined:
    Feb 22, 2005
    Location:
    Gah! Plymouth
    #1
    Ok so I made my first video purchases with the new iTunes 9.2 and well I get no audio and the video is greyed out.

    Similar to what iTunes had when rentals first came out.

    http://www.bioneural.net/2008/06/23/silent-and-grey-itunes-movie-rentals/


    I tried the suggestions in the link below

    http://appletoolbox.com/2010/06/itunes-9-2-gray-screen-when-trying-to-watch-videos/

    But neither worked.

    I have also:
    Reinstalled Itunes 9.2
    Reinstalled Quicktime
    Installed Perian


    The videos play fine on my iPhone however, but do not work on the computer bought or when home sharing it to my other computer.

    Videos also don't work in Quicktime which i think is to be expected


    Anyone got any suggestions?
     
  2. eva01 thread starter macrumors 601

    eva01

    Joined:
    Feb 22, 2005
    Location:
    Gah! Plymouth
    #2
    Well incase anyone is curious here is what i got from apple



     
  3. mister880 macrumors member

    Joined:
    Jul 20, 2002
    #3
    I'm in the same boat I bought season 1 of Justified and can't watch on my computer. Not a happy camper. Just get grey screen
     
  4. 314631 macrumors 6502a

    Joined:
    May 12, 2009
    Location:
    iDeaded myself
    #4
    The solution is to request they give you permission to re-download all the episodes that show the grey window. The issue was some videos (around the time iTunes 9.2 was released) had faulty DRM encoding for about a period of 10 days. This affected TV shows, including series passes, and Movie purchases and rentals.
     
  5. eva01 thread starter macrumors 601

    eva01

    Joined:
    Feb 22, 2005
    Location:
    Gah! Plymouth
    #5
    Just put in a ticket with iTunes and they should be able to help you. They got back to me a week agoish and allowed me to redownload.
     

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