Itunes and apple are thieves!!!! They say they cant tell where a fraudulent charge from our credit card has went? WHAT!!! They take the money but don't know where it goes? IMPOSIBLE!!!! They also claim that Itunes is not part of Apple. I see it this way if they continue to let this happen after numerous calls from us then they are guilty of theft also, because they keep taking the money.... here is a example of he side stepping we are getting. It is from a email they sent,. QUOTE "This is John with the iTunes Store Support team, and I'll be handling your case for now. I understand that you are contacting us today regarding an unauthorized charge originating from the iTunes Store. I do apologize for any frustration this may have caused you, and I will do all that I can to help you with this matter. Since I could not find an account under your name or email address, I urge you to contact your card issuer as soon as possible to inquire about canceling the card or account and removing the unauthorized transactions. You should also ask them to launch an investigation into the security of your account. Under the circumstances the iTunes Store cannot reverse the charges for those purchases without charge back orders from your card issuer. If you suspect you are the victim of identity theft, consider following these recommendations: - Contact the fraud departments of any consumer reporting company to place a fraud alert on your credit report. - Close the accounts that you believe have been used without your knowledge. I'm sorry I was unable to offer you further assistance, but I trust that your financial institution will be able to provide you with a satisfactory resolution. Thanks again for contacting iTunes Store Support, and take care." Second email: Quote Firstly, I do apologize for any frustration that this issue may have caused you thus far, and I can assure you that I'm doing everything I can to assist you. However, when searching our systems for the name or the email address .. no account comes up. If we can't find an account, we can't take further action, which is why I directed you to your financial institution. They will be able to launch an investigation and contact us if necessary, so the best way to handle this would be to issue a fraud report with them. Again, I'm sorry for the inconvenience, but this is the best information that I can provide you with. Sincerely, John R. iTunes Store Customer Support http://www.apple.com/support/itunes/ww/ Telling us on the phone there is nothing they can do!!!!! Im sorry but I own a business my self and I would never side step a issue with a CREDIT CARD. Keep stealing from us , go ahead. So how honest is that ? APPLE do you really need to steal our money?