iTunes and iphone 6 issue

Discussion in 'Mac Basics and Help' started by kieterkat, Jan 1, 2015.

  1. kieterkat macrumors newbie

    May 24, 2010
    Hi all,

    I am trying to help my mother-in-law with her new iphone 6 and I am about ti lose my mind. Her itunes will not show her phone to sync it. She can download the pictures off of it with iPhoto, but it just will not sync to itunes. I have updated software on mac and phone, restarted, still nothing.

    iTunes says no updates available and is version: 10.6.3
    Macbook 5,1 (aluminum unibody that was out briefly)
    software 10.5.8
    memory 2GB 1067MHz DDR3

    I REALLY do not want to upgrade her OSX because she is used to this one and I will have to spend umpteen hours teaching her how to use the new OSX, even though it really isn't that different. And then my FIL will want to upgrade, and I will have to teach him too. They leave town to go back home tomorrow, so that poses a huge challenge. Plus I'm not sure their computers can handle the new OSX?

    Why can't iTunes see her iphone? HELP please
  2. Ravenis macrumors member

    Feb 4, 2014
    You need iTunes 11.4 I think to see the iPhone 6

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