iTunes and "Other" data on iPhone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Redneck1089, May 14, 2015.

  1. Redneck1089 macrumors 65816

    Redneck1089

    Joined:
    Jan 18, 2004
    #1
    I'm having a massive problem with iTunes. I usually sync around 27,000 photos to my 128 GB iPhone and 128 GB iPad, and now, when I plug them into my computer and attempt to sync, iTunes converts the photos to "OTHER" data.

    iTunes will say I have maybe 3-4 GB of photos in total, even when all the photos are still on my phone. The space taken up by the rest of the photos immediately goes into "other," which cannot be removed, even if I uncheck "sync all photos" in iTunes.

    I have tried doing a full restore about five times. Two out of the five have been setting the phone up as new.

    If I set the phone up as new and do a sync with the photos everything works well at first. iTunes shows the proper amount of photos and space taken up by them. If i sync again to put something else on the device I immediately get like 40 GB of OTHER data.

    On my iPad, iTunes basically says I have no space left. If I unplug it and go into settings and usage, it shows the correct amount of photos and the proper amount of free space remaining, however.

    Does anyone have any suggestions?
     
  2. Redneck1089 thread starter macrumors 65816

    Redneck1089

    Joined:
    Jan 18, 2004
  3. bbrks macrumors 65816

    bbrks

    Joined:
    Dec 17, 2013
    #3
    Transfer the photos to your computer, do a restore and setup as new phone. Don't use any backup. 27.000 photos woooooooowwwwwww:eek:
     
  4. Redneck1089 thread starter macrumors 65816

    Redneck1089

    Joined:
    Jan 18, 2004
    #4
    Hi,

    I did do this on both my iPad and my iPhone. The problem persists. :(
     
  5. Redneck1089 thread starter macrumors 65816

    Redneck1089

    Joined:
    Jan 18, 2004
    #5
    Problem still here. Anyone have any ideas?

    iTunes will convert all my albums to "other data." I even created a new Photos library - I exported fresh JPEGS from the old library and added them into the new one.

    I started a new iTunes library, and the same thing happens.

    I upgraded to iOS 9 Beta on my iPad and the same thing happens.
     
  6. Corgirat macrumors member

    Joined:
    Feb 19, 2016
    #6
    Hi, I have the same problem. Did you happen to find a solution?
     
  7. Redneck1089 thread starter macrumors 65816

    Redneck1089

    Joined:
    Jan 18, 2004
  8. Corgirat macrumors member

    Joined:
    Feb 19, 2016
    #8
    Really? I just can't believe no one else is having this problem! If one of my 100 videos is corrupted and causing this, I can just exclude that video. The problem is how to find that one video that's causing it. I tried to sync video one by one and it was working until I tried syncing a few at a time, then bam the yellow "other" came back.
     
  9. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #9
    i have the same problem. photos were being put in other. it pissed me off. i could never fix it. i gave up and i now use
    iCloud photo library.
     
  10. Corgirat macrumors member

    Joined:
    Feb 19, 2016
    #10
    I have an Apple support guy working on this issue right now! He took time and remotely looked at exact issue and I was able to demonstrate how happens. He escalated this to engineering team and will get back to me on Friday. I will let you know the outcome.
     
  11. Corgirat macrumors member

    Joined:
    Feb 19, 2016
    #11
    Today Apple support did screen recoding and took my system logs while syncing videos and how it converted them to "other" to be submitted to iTunes engineers. I hope we get this resolved soon!!
     
  12. Corgirat macrumors member

    Joined:
    Feb 19, 2016
    #12
    Hey guys, exciting news! Apple might have just fixed this issue for us. Today I updated my iTunes and iPhone to the latest, released just now, then for some reason the Photo wasn't automatically put back into my iPhone after restoring from the backup so I had to sync them back. Next thing I noticed, the "other" was no longer there with proper amount of pink "photo" category! Try it out and let me know so that I can thank the Apple care guy who's worked with me for weeks of back and forth.
     
  13. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #13
    A restore will usually take care of the "other" space, but it will usually come back in one shape or another over time.
     
  14. Corgirat macrumors member

    Joined:
    Feb 19, 2016
    #14
    This was a bit different from usual "other" storage issue. Data amount that is supposed to be in "Photo" storage was instead in "other".
     

Share This Page