iTunes backup corrupt help

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Tom49yt, Jul 27, 2019.

  1. Tom49yt macrumors newbie

    Joined:
    Jul 27, 2019
    #1
    Hi

    My iTunes software is up-to-date My iPhone 7 Plus software is up-to-date my laptop windows 10 software is up-to-date when I Connect My iPhone to my laptop windows 10 and open up iTunes and try to do a backup I get backup corrupt. I go in to iTunes preferences devices to delete the backup but there is no backup in there to delete. Is there a different way to fix this ? Thank you very much for any help on this c
     
  2. jetsam macrumors 6502a

    Joined:
    Jul 28, 2015
    #2
    Check the folder "%appdata%\Apple Computer\MobileSync\Backup" on your PC. Are there any files there? If so, delete them, and see if iTunes will then let you do a backup.
     
  3. Minorite macrumors 6502

    Minorite

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    #3
    Can you post a screenshot of iTunes window with the error message please? Also, any chance there's an iCloud backup in progress when you do a local backup?
     
  4. Tom49yt thread starter macrumors newbie

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    Jul 27, 2019
    #4
    C7737651-87C3-4FCE-A8C3-92F1120721B3.png
    Hi Minorite this window comes up for away
     
  5. Tom49yt thread starter macrumors newbie

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    Jul 27, 2019
    #5
    Hi Jetsam i’m trying to type that folder name they gave me but it’s coming up empty and I can’t find it. Is there another way to locate this folder? Thank you very much
     
  6. jetsam macrumors 6502a

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    Jul 28, 2015
    #6
    If you copy-and-paste everything between the quotes into the File Explorer (aka, "This PC"), it should take you to the backup folder. If it is missing, then there are no backups - even corrupted ones.
     
  7. Tom49yt thread starter macrumors newbie

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    Jul 27, 2019
    #7
    D14575AF-FFBA-420B-9353-884D9CFB068A.jpeg 68C69F1B-961E-49ED-8056-BD0347604743.jpeg
    Hi Jetsam this is what I am getting
     
  8. jetsam macrumors 6502a

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    Jul 28, 2015
    #8
    You are entering it in the wrong place. You need to enter it in the file explorer.

    From the Windows Desktop, hold down the Windows Key and the "E" key. This will open the file explorer. In the address bar, enter "%appdata%\Apple Computer\MobileSync\Backup"
     
  9. Tom49yt thread starter macrumors newbie

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    Jul 27, 2019
    #9
    8B9F4183-E357-46B1-8C21-FC2B2A86B80C.jpeg 0FED27A0-52D5-43C6-838E-022EDABDBFE9.jpeg
    Hi Jetsam this is how I have it Typed in and this is what I get.
     
  10. Minorite macrumors 6502

    Minorite

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    Poland
    #10
    Thanks for the screen! Yeah, there's a chance that issue comes from an old corrupted backup.

    Try to find the Backup folder manually through File Explorer, it should be at C:\Users\*your user name*\AppData\Roaming\Apple Computer\MobileSync\Backup. Anything there?

    Note that 'AppData' folder can be hidden, so you may need to check 'Show hidden folders' in Properties. Let me know if there will be any issues.
     
  11. Tom49yt thread starter macrumors newbie

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    Jul 27, 2019
    #11
    Hi Minorite thank you very much for your help. Sorry I am not Computer smart. I really don’t understand what your telling me to do. I go in to file explorer at the top right corner search quick access. To type that in Buddy comes up empty. so I will have to wait to find someone that understands more than I do or take it somewhere to computer store and see if they can fix it. I am sorry I cannot do what you are telling me I just don’t understand
     
  12. Minorite macrumors 6502

    Minorite

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    #12
    Sorry for the delay! " C:\Users\*your user name*\AppData\Roaming\Apple Computer\MobileSync\Backup " is just a path to a folder. Open File Explorer, open 'This PC' (not Quick Access, This PC is slightly lower), open C:\ drive, then 'Users' folder, then a folder with your username, then AppData and so on.
     
  13. Tom49yt thread starter macrumors newbie

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    Jul 27, 2019
    #13
    Hi Minorite thank you very much for your help on this
     

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12 July 27, 2019