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iTunes backup corrupt help

Tom49yt

macrumors newbie
Original poster
Jul 27, 2019
13
0
Hi

My iTunes software is up-to-date My iPhone 7 Plus software is up-to-date my laptop windows 10 software is up-to-date when I Connect My iPhone to my laptop windows 10 and open up iTunes and try to do a backup I get backup corrupt. I go in to iTunes preferences devices to delete the backup but there is no backup in there to delete. Is there a different way to fix this ? Thank you very much for any help on this c
 

jetsam

macrumors 6502a
Jul 28, 2015
584
322
Check the folder "%appdata%\Apple Computer\MobileSync\Backup" on your PC. Are there any files there? If so, delete them, and see if iTunes will then let you do a backup.
 
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Minorite

macrumors 6502a
May 8, 2018
510
119
Poland
Can you post a screenshot of iTunes window with the error message please? Also, any chance there's an iCloud backup in progress when you do a local backup?
 
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Tom49yt

macrumors newbie
Original poster
Jul 27, 2019
13
0
C7737651-87C3-4FCE-A8C3-92F1120721B3.png
Can you post a screenshot of iTunes window with the error message please? Also, any chance there's an iCloud backup in progress when you do a local backup?

Hi Minorite this window comes up for away
 
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Tom49yt

macrumors newbie
Original poster
Jul 27, 2019
13
0
Check the folder "%appdata%\Apple Computer\MobileSync\Backup" on your PC. Are there any files there? If so, delete them, and see if iTunes will then let you do a backup.
Hi Jetsam i’m trying to type that folder name they gave me but it’s coming up empty and I can’t find it. Is there another way to locate this folder? Thank you very much
 
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jetsam

macrumors 6502a
Jul 28, 2015
584
322
Hi Jetsam i’m trying to type that folder name they gave me but it’s coming up empty and I can’t find it. Is there another way to locate this folder? Thank you very much
If you copy-and-paste everything between the quotes into the File Explorer (aka, "This PC"), it should take you to the backup folder. If it is missing, then there are no backups - even corrupted ones.
 
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Tom49yt

macrumors newbie
Original poster
Jul 27, 2019
13
0
D14575AF-FFBA-420B-9353-884D9CFB068A.jpeg 68C69F1B-961E-49ED-8056-BD0347604743.jpeg
If you copy-and-paste everything between the quotes into the File Explorer (aka, "This PC"), it should take you to the backup folder. If it is missing, then there are no backups - even corrupted ones.
Hi Jetsam this is what I am getting
 
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jetsam

macrumors 6502a
Jul 28, 2015
584
322
You are entering it in the wrong place. You need to enter it in the file explorer.

From the Windows Desktop, hold down the Windows Key and the "E" key. This will open the file explorer. In the address bar, enter "%appdata%\Apple Computer\MobileSync\Backup"
 
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Tom49yt

macrumors newbie
Original poster
Jul 27, 2019
13
0
8B9F4183-E357-46B1-8C21-FC2B2A86B80C.jpeg 0FED27A0-52D5-43C6-838E-022EDABDBFE9.jpeg
You are entering it in the wrong place. You need to enter it in the file explorer.

From the Windows Desktop, hold down the Windows Key and the "E" key. This will open the file explorer. In the address bar, enter "%appdata%\Apple Computer\MobileSync\Backup"
Hi Jetsam this is how I have it Typed in and this is what I get.
 
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Minorite

macrumors 6502a
May 8, 2018
510
119
Poland
Thanks for the screen! Yeah, there's a chance that issue comes from an old corrupted backup.

Try to find the Backup folder manually through File Explorer, it should be at C:\Users\*your user name*\AppData\Roaming\Apple Computer\MobileSync\Backup. Anything there?

Note that 'AppData' folder can be hidden, so you may need to check 'Show hidden folders' in Properties. Let me know if there will be any issues.
 
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Tom49yt

macrumors newbie
Original poster
Jul 27, 2019
13
0
Thanks for the screen! Yeah, there's a chance that issue comes from an old corrupted backup.

Try to find the Backup folder manually through File Explorer, it should be at C:\Users\*your user name*\AppData\Roaming\Apple Computer\MobileSync\Backup. Anything there?

Note that 'AppData' folder can be hidden, so you may need to check 'Show hidden folders' in Properties. Let me know if there will be any issues.
Thanks for the screen! Yeah, there's a chance that issue comes from an old corrupted backup.

Try to find the Backup folder manually through File Explorer, it should be at C:\Users\*your user name*\AppData\Roaming\Apple Computer\MobileSync\Backup. Anything there?

Note that 'AppData' folder can be hidden, so you may need to check 'Show hidden folders' in Properties. Let me know if there will be any issues.
Hi Minorite thank you very much for your help. Sorry I am not Computer smart. I really don’t understand what your telling me to do. I go in to file explorer at the top right corner search quick access. To type that in Buddy comes up empty. so I will have to wait to find someone that understands more than I do or take it somewhere to computer store and see if they can fix it. I am sorry I cannot do what you are telling me I just don’t understand
 
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Minorite

macrumors 6502a
May 8, 2018
510
119
Poland
Hi Minorite thank you very much for your help. Sorry I am not Computer smart. I really don’t understand what your telling me to do. I go in to file explorer at the top right corner search quick access. To type that in Buddy comes up empty. so I will have to wait to find someone that understands more than I do or take it somewhere to computer store and see if they can fix it. I am sorry I cannot do what you are telling me I just don’t understand

Sorry for the delay! " C:\Users\*your user name*\AppData\Roaming\Apple Computer\MobileSync\Backup " is just a path to a folder. Open File Explorer, open 'This PC' (not Quick Access, This PC is slightly lower), open C:\ drive, then 'Users' folder, then a folder with your username, then AppData and so on.
 
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Tom49yt

macrumors newbie
Original poster
Jul 27, 2019
13
0
Sorry for the delay! " C:\Users\*your user name*\AppData\Roaming\Apple Computer\MobileSync\Backup " is just a path to a folder. Open File Explorer, open 'This PC' (not Quick Access, This PC is slightly lower), open C:\ drive, then 'Users' folder, then a folder with your username, then AppData and so on.
Hi Minorite thank you very much for your help on this
 
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