I have finally reached the end with iTunes. Having just purchased a new iPod (the last one I purchased, a Classic, had an inherent fault experienced by, from what I have gathered, many other purchasers, otherwise I would not have had to purchase a new one!) I have tried to transfer my music over to the new one. Apple is having none of it. Even though I have purchased the music, Apple appear to think they can prevent me from transferring the music I have purchased (which I wouldn't have had to do if their Classic hadn't kept breaking down), thus (excuse the language, please) screwing me twice. I even went to the trouble of visiting one of their tec's at an Apple Store. After repeating the problem to him for the fourth time (I appeared to know my way around an iPod more than he did) I have come to the conclusion that Apple is a spent force. Why! It seems to have believed its own publicity to the extent that it doesn't train its people in technical matters any more and its products are, in some instances fault-ridden. When a company becomes so large as to restrict every move one makes, it time to jump ship. Such a shame really, but I have never subscribed to Big Brother and Apple have reached the stage now where their dictats outweigh the benefits of their products. I just wonder how long it will take others to realise that Apple's indoctrination is but a smoke screen and there really are other products which do the job just as well, or even better in some cases. Yes! I am hacked off at wasting so much time and money on products/advice from Apple that clearly were never going to work. No matter how much Apple try to stifle criticism people will always find a way... My apologies at the length: So much anger at so much incompetence prevails.