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iTunes blocks Macbook Pro shut down

M

mksell

macrumors newbie
Original poster
May 3, 2011
15
0
My Macbook Pro 2011 i7 13' is up to date.
I use a Kingston V100 SSD 256 GB.

It's been two or three days that if I start iTunes for listening music or synchronize to iPhone I can't shut off the MacBook. It gets stucked in the blue screen with the spinning wheel. So I have to force shut down with the power button.

I'm sure that is a iTunes issue because if I start the computer without iTunes, there is no problem.

Is there any iTunes' background process that keeps the Mac on?

I already update the programa (10.2.2) and made a new installation with no results.

Any ideas?
 
mksell said:
Yes, using Command Q ou via Activity Monitor.... No results.
Click to expand...
You're saying you can't shut down iTunes, even with Activity Monitor? You should be able to force quit it. Try Option+right-click on the Dock icon and select Force Quit.
 
GGJstudios said:
You're saying you can't shut down iTunes, even with Activity Monitor? You should be able to force quit it. Try Option+right-click on the Dock icon and select Force Quit.
Click to expand...

iTunes shuts down. But something related with iTunes prevents the MacBook to shut down.
 
mksell said:
iTunes shuts down. But something related with iTunes prevents the MacBook to shut down.
Click to expand...
How do you know it's related to iTunes? Check Activity Monitor and change "My Processes" at the top to "All Processes". You should be able to identify any process that isn't shutting down properly.
 
The two situations:

1- Turn on the MacBook
2 - I use various programs, but not iTunes.
3- Shut Down MacBook with no issues, very fast.


The other side:

1-Turn on MacBook
2- Use iTunes
3- Quit iTunes
4- Try to Shut Down MacBook, but no success, only Blue Screen with Spinning Wheel forever!
 
mksell said:
After quit iTunes, the Monitor shows only iTunes Helper. I already terminate this process too, but no results.

Is there any other process related with iTunes?
Click to expand...
After you quit iTunes and the helper, take screen captures of your Activity Monitor screen and post them here, so we can identify any process that might be related to your problem.
 
GGJstudios said:
After you quit iTunes and the helper, take screen captures of your Activity Monitor screen and post them here, so we can identify any process that might be related to your problem.
Click to expand...

capturadetela20110513s1.png
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Uploaded with ImageShack.us[/IMG]


mksell said:
I'll try this...
Click to expand...


Even in Secure Mode, when I start iTunes and then Quit, macBook don't shut down.
 
Today I formated my SSD and made a fresh install. It worked until I recovered the BackUp from Time Machine.

I'll contact Apple Support, but here in Brazil the things are a little difficult.

Thanks for all your help. If I fix this, I'll post here.
 
A feedback:

I called AppleCare and all they told to do, I had already done with no results.

This includes a fresh install, reset SMC and PRAM, repair permissions, reinstall iTunes, verify disk, safe boot.

I think that is something related with the last updates of my MacBook, namely Mac Pro Software Update 1.4 and MacBook Pro EFI Update 2.1.released May 5th.

This week I'll install Mac Os 10.7 in this MacBook. Let's see what happen...
 
mksell said:
A feedback:

This week I'll install Mac Os 10.7 in this MacBook. Let's see what happen...
Click to expand...

Have you solved the issue? Did formatting or new installation help? I have absolutely the same problem right now.
 
i also stopped by Apple service centre and they are not aware of the problem. They suggested the same things suggested here and told me to reformat my Mac if they don't work. I am not comfortable doing that.

I went there because Office 2011 caused the problem. now I realize it's also with iTunes (started using it only last week).

I made sure I have Office's final update. how do we know about Mac's updates? Has there been one since this problem was up on this post (and in older other posts)?
 
I Tunes blocks Macbook Pro

mksell said:
A feedback:

I called AppleCare and all they told to do, I had already done with no results.

This includes a fresh install, reset SMC and PRAM, repair permissions, reinstall iTunes, verify disk, safe boot.

I think that is something related with the last updates of my MacBook, namely Mac Pro Software Update 1.4 and MacBook Pro EFI Update 2.1.released May 5th.

This week I'll install Mac Os 10.7 in this MacBook. Let's see what happen...
Click to expand...

It will not change anything. I have Lion 10.7.2 and have the same problem. It started about one week ago. Nothing I have done to Itunes settings have solved the problem. Somehow, Itunes changes permissions and the computer would only shutdown after doing Permissions repair. Terminal Command fcsk did not solve the issue either

----------
jloc said:
It will not change anything. I have Lion 10.7.2 and have the same problem. It started about one week ago. Nothing I have done to Itunes settings have solved the problem. Somehow, Itunes changes permissions and the computer would only shutdown after doing Permissions repair. Terminal Command fcsk did not solve the issue either
Click to expand...

anyone with a solution (including apple) please revert
 
jloc said:
It will not change anything. I have Lion 10.7.2 and have the same problem. It started about one week ago. Nothing I have done to Itunes settings have solved the problem. Somehow, Itunes changes permissions and the computer would only shutdown after doing Permissions repair. Terminal Command fcsk did not solve the issue either

----------



anyone with a solution (including apple) please revert
Click to expand...

Any yone, any developments ?????
 
Hi everyone.

I've experienced the same problem for quite some time as well.

I've read through the whole thread here, and I've gone through EXACTLY all the same steps described by everyone, apart from updating to OS X Lion. And now that I saw the comment on it not helping either, I won't bother updating (yet).

I'm afraid I can't contribute anything new, but if I come across anything I, obviously, will post it here. Hopefully someone will find a solution.

Cheers
 
Alternative?

Hi again,

Since it seems that several people around the planet have encountered this problem, but no solution is forthcoming from Apple, or elsewhere, I wondered about alternative solutions: Not using iTunes (till the problem is solved).

I found this: http://getsongbird.com/

My opinion is that I'd prefer staying with iTunes, but this seems to be a reasonable alternative in order to avoid the shutdown hang-up.

SongBird provides the option of importing your entire iTunes library, which is a positive start, but I've yet to inspect it further. It also claims to have the ability to sync iPods, iPads, etc.

Thoughts, anyone?

Hope this may help, for the time being.

Cheers
 
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