Itunes charged me for an app that was "free"

Discussion in 'iPad Apps' started by sotie, Apr 16, 2011.

  1. sotie macrumors 6502

    Joined:
    Jun 21, 2007
    #1
    Yesterday I downloaded an app that was "free". Today I received an itunes receipt for $1.00. I looked up on the app's activity history on appshopper.com and saw that the price dropped the same day from $1.99 to free.

    I'm positive that when I downloaded it the price was "free" but somehow itunes charged me. The only thing I can think is maybe I downloaded right after the price changed to free and their database wasn't fully updated (but that doesn't really make sense).

    Has anyone else ever heard of this before?

    I already requested a refund and received a response denying my claim. The customer service rep didn't seem to understand because they said that they would not refund for an "accidental purchase". I responded back to clarify that it wasn't "accidental", it was "free" and I was inadvertently charged. I'm still hopeful that someone in customer service will reverse the charge. $1.99 isn't that big of a deal to me but I'm just really surprised that it happened.
     
  2. gatech2 macrumors member

    Joined:
    Mar 7, 2011
    #2
    Same thing happen to me. It said free but still charged.
     
  3. sotie thread starter macrumors 6502

    Joined:
    Jun 21, 2007
    #3
    The first customer service rep denied my refund but I complained and a second rep issued a refund to me today.
     

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