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iTunes Connection Problem

jasnw

jasnw

macrumors 65816
Original poster
Nov 15, 2013
1,058
1,139
Seattle Area (NOT! Microsoft)
The core problem appears to be that I cannot log into my iTunes account, at least from one computer. I'm running iTunes 12.3.2 on Mavericks, both fully updated. I discovered the problem trying to update apps. I went to the "My Apps" tab and tried to download one (of serveral) apps needing updating. Up pops the window asking for my iTunes password, which I duly entered. No download, and about 2sec later up pops the window again. No statement about the Apple ID or password being bad, just a second request for the password. This is a never-ending loop of download failure followed by password request. Tried it on several apps needing update with the same result. Tried going to the App Store - blank page. I then tried to check my iTunes account info, same result. Went online and changed my password, same result as in trying to update an app. Logged out of iCloud and back in, same result. Interestingly, I tried syncing with my iPhone which has all apps updated, and the sync process didn't transfer over any of the apps needing updating.

However, if I try logging in to my iTunes account via iTunes on my laptop, all is OK.
 
On how many computers have you authorized your iTunes account?
 
Same here!

I can't see my account info the page keeps asking me to log in and nothing! once in a while ill also get your "iCloud Library Session is expired" I don't even have iCloud music. ultimately i can not get into account info to change or see anything it can't go beyond login prompt. I've done the host file edit described here: https://support.apple.com/en-us/HT203361

FYI: this is on a machine where I'm using MacPostFactor and installed OS X 10.8 on a unsupported 2007 macbook. It is a 24/7 iTunes server that is used for apple tv and it does wifi syncing of entire home i devices. The reason for me to use 10.8 was to install the latest version iTunes with iOS9 device support.

Please let me know what's going on here.
 
Yes you can....there is also an option, once a year though, to deauthorize all of them and start all over again, but it's your choice....
 
I know I can, it's just the annoyance of having to then reauthorize them all over again. I'll give that a try, however. Was hoping for a "blow away plist x.x.x.plist and all is well" sort of answer.
[doublepost=1453482650][/doublepost]Deauthorized all, then reauthorized the computer that had a working iTunes and then the one with the wonky iTunes. Still no joy.

BTW, I found (after-the-fact) that you can indeed deauthorize one computer. It's in the Store menu.
 
More joy from Apple. I've decided to try reinstalling iTunes and went about trying to find out how to do this. Should be easy, because a lot of articles about iTunes problems end with "finally, try reinstalling iTunes" without any word on how to do this. So I googled it, and found an Apple Support page which stated "to reinstall iTunes, download it from the Apple Downloads Site" where the last three word were a link to said page, which does not exist. This from a Sep 2015 Apple support page. Way to keep your site updated, Apple.

So, how does one do this without having to reinstall OS X?
[doublepost=1453498597][/doublepost]Never mind, found it at <http://www.apple.com/downloads/> (duh!). However, that didn't change anything about the problem I'm having. So the installed app is fine, something else is bad.
 
And yet more joy from Apple. Spoke with Apple Support about this problem. Their "solution" was to update to El Capitan because Mavericks doesn't have the latest version of iTunes (???). This was still the solution when I pointed out that I have another Mavericks machine that has no problem connecting with this iTunes account.

Does anyone know where all of the information about the iTunes connection with the iTunes and App Store are located on a Mavericks installation? The only other thing I can think of to try is to blow those files away, reinstall iTunes, and try from a complete redo.

Update:
Unless I'm missing something, the iTunes on Mavericks is the same as the iTunes on El Capitan. Both show 12.3.2.35 as the version ID in the About box.
 
Last edited:
jasnw said:
And yet more joy from Apple. Spoke with Apple Support about this problem. Their "solution" was to update to El Capitan because Mavericks doesn't have the latest version of iTunes (???). This was still the solution when I pointed out that I have another Mavericks machine that has no problem connecting with this iTunes account.

Does anyone know where all of the information about the iTunes connection with the iTunes and App Store are located on a Mavericks installation? The only other thing I can think of to try is to blow those files away, reinstall iTunes, and try from a complete redo.

Update:
Unless I'm missing something, the iTunes on Mavericks is the same as the iTunes on El Capitan. Both show 12.3.2.35 as the version ID in the About box.
Click to expand...
Try booting to Safe Mode and then trying. Or create a test user on the computer to see if you're having the same problem. If you're having the same problem on a test account then it's the computer. If it only happens on your profile then it's something in your profile settings.
 
akadafni said:
Try booting to Safe Mode and then trying. Or create a test user on the computer to see if you're having the same problem. If you're having the same problem on a test account then it's the computer. If it only happens on your profile then it's something in your profile settings.
Click to expand...

Booted from an offsite backup USB drive into a two-month-past setup, things ran fine. Tried copying various parts of the iTunes configuration files from various Library locations from the backup onto the HD with the broken setup, no joy. Damn software has parts and pieces strewn all over the place and it's impossible to tell what's causing the problem and where it might be. A regular Frankenstein's Monster of a program, iTunes is. I was hoping Apple Support could tell me, but they can't find their head with both hands. Still have a broken iTunes and no closer to a solution. I'll give Safe Mode a try tomorrow when I'm feeling less tired of the whole thing, thanks for the suggestion. Only other option is to blow away my current setup and reinstall the two-month-old backup and rebuild from there.
 
No luck with Safe Mode. I logged into my fall-back user account on that machine and iTunes worked just fine. Copied all the files in that user's Library directory that could have any connection with iTunes over to my main user's Library directory, no luck. (A note to Apple Support: the latest iTunes runs just fine on Mavericks.) I guess I'll just have to run iTunes from the fall-back account until Apple releases an OS X update that actually "just works."
 
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