iTunes could not connect to the iTunes store

Discussion in 'Mac Apps and Mac App Store' started by lazygregg, Jan 5, 2008.

  1. lazygregg macrumors member

    Jun 19, 2007
    "iTunes could not connect to the iTunes store"
    "Make sure your network connection is active and try again"

    I get this error about 80% of the time when trying to connect to the iTunes store. This didnt happen on my PC but it does on my new Macbook.

    Here's what I have

    2.0 ghz processor - santa rosa chipset
    leopard 10.5
    Netgear Wireless Router WR614
    Road Runner High Speed Internet
    no firewall
    All updates installed on Macbook.

    Websites and such are fine it's ust iTunes
  2. JNB macrumors 604


    Oct 7, 2004
    In a Hell predominately of my own making
    Which store are you trying to connect to? I had an odd issue a while back where my store was changed to the UK store instead of the US store, and a bunch of stuff I knew I was looking at earlier was "not available in the Store." It's at the bottom of the page in iTunes when you have iTunes Store selected in the sidebar.

    Attached Files:

  3. lazygregg thread starter macrumors member

    Jun 19, 2007
    i'm in the usa my internet is messed up too...all the pc's in the house seem to be fine...

    photos wont load on websites
    website only half load and are really slow

    i've even tried plugging my macbook directly into the router and i get the same issues.

    im thinking its an issue between my mac and my netgear router

  4. lazygregg thread starter macrumors member

    Jun 19, 2007
    it was my router. i ust bought a linksys wireless g and all problems have been fixed :)
  5. Stavros macrumors newbie

    Aug 23, 2007
    Los Angeles , CA & Amsterdam, The Netherlands
    I have the same issue. I tried a Philips and a Netgear router but I cannot get connected. Strangely enough, I could get connected through my Netgear router a week ago.
    Also Quicktime cannot get to the internet. Any thoughts? Is there a chance that there is a malicious software blocking Itunes and Quicktime from accessing the internet.

    I have a SR MBP..

    a forgotten automatic proxy setting was causing the connectivity issue. Removed the automatic setting of proxy and now works fine.
  6. ST-PC user macrumors newbie

    Sep 30, 2008
    error 3256 itunes

    Hi, I had the same error message when I tried to login to itunes stores. For several day, I struggled with this.
    Well, I finally fixed it ......

    I remembered changing the network setting on Safari

    Open Safari -> Edit -> Preferences ->
    Click on the Advanced tab -> click on "Change Settings" button
    Go to LAN settings
    Untick the "Use a Proxy server for your LAN..."
    Click OK
    Close Safari
    That should do it... Looks like Itunes has some sort of link to Safari in relation to network proxies

    Let me know if this works

  7. hotshotharry macrumors 6502

    Sep 6, 2007
  8. nenanatalia macrumors newbie

    Nov 30, 2009
    in my iTunes I dont have any (change settings button) :( can you help me?? i have the same problem :(
  9. jedivm1 macrumors newbie

    Dec 24, 2009
    Well, on my pc with windows xp ;), I had also the "itunes could not connect to istore" problem ..

    The default browser on my pc, was internet explorer 6, but the browser I usually work with is firefox. For also some time internet explorer had a problem connecting to the internet, but as firefox was working fine, I wasnt to bothered with it.

    The change settings button of the apple safari browser, took me in my case to the "internet options" "option" of the internet explorer 6 browser. And indeed, by fixing the internet explorer 6 problem, as explained before, by turning of the "proxy" thing, in the "tools/internet options/connections/lan settings" of the internet explorer browser, not only the internet explorer browser could connect back to the internet, but so could itunes to the itunes store..

  10. Avaj macrumors member

    Dec 14, 2008
    I'm having this same issue, but I have Windows 7. What do I do?? :confused:
  11. Avaj macrumors member

    Dec 14, 2008
  12. Maximara macrumors member


    Jun 16, 2008
    Don't bump threads it won't get it answered any faster as you have seen. This is a repost of thepossible solution over at Apple discussions; they don't work for me and I am past the 90 days of free phone support and am too far from a Mac Genius (about 300 miles) but they may work for others:

    A) Step 1: tick checkbox to disable iTunes Store within iTunes / preferences / parental

    Step 2: tick checkbox to allow access to iTunes U (this is just below where you do step 1 in iTunes preferences)

    Step 3: quit iTunes then open iTunes

    Step 4: undo step 2 and step 1 above (re-enabling iTunes Store within iTunes / preferences / parental)

    Step 5: quit iTunes and open iTunes again and then sign into your iTunes account

    (provided by Muezh and Millians clarified by Dashford)

    B) delete the preferences (Search for in ~/Library/preferences)

    C) open Safari and see if it can connect. If it doesn't (but Firefox does) go to advanced preferences and unchecked all proxies (suggested by peterlesser)

    D) Open Keychain Access (it's in the utilities folder). Run Keychain First aid and fix any errors. If that doesn't work reset your keychain (don't worry any saved keychians will be preserved)

    E) Open Disk Utility and fix disk permissions

    F) Check the internet connection path using Network Utility (it is in the utilities folder) and a site called using the tools ping and trace. You will being checking,,, and Ping them first and any that come back either * * * or Timed out do a trace on. This will help tell you if the problem is with your ISP or between you and Apple (some internet node DNS go flaky and can't relay some sites).

    G) If none of this works and you are still within your 90 days or close to a Mac Genius call Apple.

    Hope this long winded list helps.
  13. chng238 macrumors newbie

    May 9, 2010
    Thank you sir....

    I just follow the step 1 to 5. it done i can connect to itune store...your help are much better than apple hotline....

    Thank you again
  14. Maximara macrumors member


    Jun 16, 2008
    Glad to have help. I finally solved my problem. It turned out to be caused by a overseas CD (Big O soundtrack) that I had added to my iTunes list. After deleting all the sound files for that CD I was able to connect.
  15. mhtahir macrumors newbie

    Sep 3, 2007
    Still i have problem

    Still i have problem ,itunes could not connecting to itune store,
    even my mac could not connect to apple update server.

    Itune is working on PC(WinXP) on same router.

    Please Help
  16. Gregg2 macrumors 603

    May 22, 2008
    Milwaukee, WI
    Well, except one. Someone else had already taken my name also! ;)
  17. josepcarames macrumors newbie

    Dec 8, 2011
    I just registered to say: THANK YOU!! Finally I could fix this problem, thank to your suggestion.


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