Itunes could not connect to this iphone an unknown error occurred 0xe8000015

Discussion in 'iOS 11' started by Jim Harrison, Sep 14, 2018.

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  1. Jim Harrison macrumors newbie

    Joined:
    Sep 14, 2018
    Location:
    Los Angeles
    #1
    Hi everyone!

    When I try to connect my IPhone 6 to ITunes I constantly receive error 0xE8000015.
    I have no guess why that happen.
     

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  2. NoBoMac macrumors 68000

    Joined:
    Jul 1, 2014
    #2
    Going to throw out some random stuff, as I have not run into this issue.

    Running latest iTunes on Windows 7 or better?

    Tried different cable or sync via wifi? Sister recently had issues with connecting to iTunes, and after doing updates, seemed to be issue with some squirrelly Apple cables: my Amazon Basics, her hubby's after market, and one Apple cable in different room worked, but the everyday cables in the wall o' chargers had issues connecting to iTunes (all Apple cables that came with the gizmos).
     
  3. KevinJr2013 macrumors newbie

    KevinJr2013

    Joined:
    Sep 18, 2018
    Location:
    Denver, Colorado, the US
    #3
    Exactly, cables are common reason for this error.
    Check Itunes updates and try to use another sync cable.

    One of the reasons can be broken or dirty USB port , if you switch to another port that can work. I've found this explanation here. ;)
     
  4. Jim Harrison thread starter macrumors newbie

    Joined:
    Sep 14, 2018
    Location:
    Los Angeles
    #4
    Thank you guys!

    I used another lightning cable to connect my IPhone and everything works now perfectly.
    Many thanks for your suggestions.
     

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