Itunes could not connect to this iphone an unknown error occurred 0xe8000015

Discussion in 'iOS 11' started by Jim Harrison, Sep 14, 2018.

  1. Jim Harrison macrumors newbie

    Sep 14, 2018
    Los Angeles
    Hi everyone!

    When I try to connect my IPhone 6 to ITunes I constantly receive error 0xE8000015.
    I have no guess why that happen.

    Attached Files:

  2. NoBoMac Moderator


    Staff Member

    Jul 1, 2014
    Going to throw out some random stuff, as I have not run into this issue.

    Running latest iTunes on Windows 7 or better?

    Tried different cable or sync via wifi? Sister recently had issues with connecting to iTunes, and after doing updates, seemed to be issue with some squirrelly Apple cables: my Amazon Basics, her hubby's after market, and one Apple cable in different room worked, but the everyday cables in the wall o' chargers had issues connecting to iTunes (all Apple cables that came with the gizmos).
  3. KevinJr2013 macrumors newbie


    Sep 18, 2018
    Denver, Colorado, the US
    Exactly, cables are common reason for this error.
    Check Itunes updates and try to use another sync cable.

    One of the reasons can be broken or dirty USB port , if you switch to another port that can work. I've found this explanation here. ;)
  4. Jim Harrison thread starter macrumors newbie

    Sep 14, 2018
    Los Angeles
    Thank you guys!

    I used another lightning cable to connect my IPhone and everything works now perfectly.
    Many thanks for your suggestions.
  5. dashihehou macrumors newbie

    Aug 8, 2019
    I tried all methods you have recommend, but at last, I searched on Google, and change settings on iTunes, at last, I've connect iPhone to iTunes with success.
  6. C DM macrumors Sandy Bridge

    Oct 17, 2011
    So what exactly did you find in your search that helped you?

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